Dima Fares
Orlando,FL
Overview
4
4
years of professional experience
Work History
Customer Service Representative
U-Haul Moving & Storage of Alafaya
Orlando, FL
05.2024 - Current
- Delivered high-volume customer support across phone and in-person channels, resolving inquiries efficiently while maintaining strong satisfaction ratings
- Utilized internal reservation and inventory systems to manage rentals, track equipment availability, and update customer records
- Troubleshot customer issues in real time, including billing discrepancies, scheduling conflicts, and service complaints
- Processed transactions accurately, handling payments, contracts, and account updates in a fast-paced environment
- Collaborated with team members to optimize workflow and reduce customer wait times
- Maintained detailed and accurate documentation of customer interactions and service outcomes
Photographer and Sales Associate
Colorvision International
Orlando, FL
03.2023 - 04.2024
- Operated professional photography equipment and digital imaging software to capture and produce high-quality photos
- Managed end-to-end sales process, from customer engagement to product upselling and transaction completion
- Delivered personalized customer experiences in a high-traffic, fast-paced environment
- Handled point-of-sale systems and processed transactions with accuracy and efficiency
- Resolved customer concerns and ensured satisfaction with final products
- Balanced creative production with sales targets, consistently meeting or exceeding performance goals
Delivery Driver
Amazon Flex
Orlando, FL
01.2022 - 02.2023
- Managed time-sensitive delivery routes using GPS and mobile applications to ensure on-time package delivery
- Demonstrated strong problem-solving skills by adapting to route changes, traffic conditions, and delivery obstacles
- Maintained accurate tracking of deliveries, confirming completion through mobile systems
- Operated independently while adhering to company standards and safety protocols
- Provided reliable and professional service, contributing to positive customer experiences
- Optimized route efficiency to maximize productivity and meet delivery quotas
Education
B.S. - Information Technology
University of Central Florida
07.2026
Skills
- Microsoft Office
- Google Workspace
- Operating Systems (primarily windows)
- Communication
- Problem-Solving
- Adaptability
- Time Management
- Detail Oriented
- Team Collaboration
- Troubleshooting
- Project Management
Summary
Aspiring IT professional and Information Technology student at the University of Central Florida with experience in technical troubleshooting, customer support, and system-based operations. Proven ability to solve problems in fast-paced environments while maintaining strong communication and organizational skills. Familiar with networking concepts, operating systems, digital tools, and project collaboration through academic and professional experience. Seeking an entry-level opportunity in Information Technology to build hands-on experience, contribute to technical teams, and continue developing skills in IT support, systems, and networking.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
U-Haul Moving & Storage of Alafaya
05.2024 - Current
Photographer and Sales Associate
Colorvision International
03.2023 - 04.2024
Delivery Driver
Amazon Flex
01.2022 - 02.2023
B.S. - Information Technology
University of Central Florida