Dimary Salgado Burgos
West Palm Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer relations and sales. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Retention Customer Service Representative
American Residential Warranty
08.2022 - 07.2023
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to implement new strategies for improving overall customer retention.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Conducted thorough investigations of customer complaints, working diligently to find resolutions that satisfied all parties involved.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Associate
Tmoblie
03.2021 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
Customer Service Representative 1
Capital Carpet & Furniture
09.2017 - 01.2021
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Palm Beach State College
Lake Worth, FL05.2008
Skills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Follow-up skills
- Paperwork Processing
- Professional telephone demeanor
- Sales expertise
I love to Cook and spend time with my kids
On my days off, I like to spend my time with my kids doing home activities, like cooking, watching movies, and outdoor fun
Timeline
Retention Customer Service Representative
American Residential Warranty
08.2022 - 07.2023
Customer Service Associate
Tmoblie
03.2021 - 07.2023
Customer Service Representative 1
Capital Carpet & Furniture
09.2017 - 01.2021
High School Diploma -
Palm Beach State College
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