Dimaurie Robinson
Canton,GA
Summary
Promoted within a year to head cashier, at Home Depot and experienced in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Received associate of the month for cheerfully assisting customers with requests and concerns, and meeting special tasks by my supervisors. Team Leader with a proven track record at Six Flags White Water, enhancing team productivity and customer satisfaction through effective training and leadership. Awarded Service Superstar and Team Member of the year at the end of the season for fostering a positive attitude, dependability and consistently achieving goals with a focus on results. Quality-driven Team Trainer at Chick-fil-A dedicated to maximizing team effectiveness. Skilled at learning new information quickly and adapting to changing conditions. Open and clear communicator with disciplined execution, highly effective with helping new team members get acclimated to the environment, customer needs and restaurant operation.
Overview
3
3
years of professional experience
Work History
Head Cashier
Home Depot
Woodstock, GA
11.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs. Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
Team Trainer
Chick-fil-A
Kennesaw, GA
12.2021 - 11.2022
- Enhanced team productivity by implementing effective training programs and monitoring progress.
- Developed and integrated comprehensive training materials for new hires, ensuring a smooth onboarding process.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Managed scheduling and logistics of all training events within the organization to ensure seamless operations during peak periods.
Team Leader
Six Flags White Water
Marietta, GA
05.2021 - 09.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
Kell High School
Marietta, GA05.2022
Skills
- Customer Service
- Positive Attitude
- Time management strength
- Store opening/closing procedures
- Cash Handling
- Employee Training
- Team Leadership
Websites
Timeline
Head Cashier
Home Depot
11.2022 - Current
Team Trainer
Chick-fil-A
12.2021 - 11.2022
Team Leader
Six Flags White Water
05.2021 - 09.2021
High School Diploma -
Kell High School