Dimitria Jones
Houston
Summary
Motivated and detail-oriented Customer Service & Claims Professional with over 7 years of combined experience in customer relations, claims investigation, and administrative support. Known for maintaining professionalism under pressure, resolving issues effectively, and fostering strong client relationships. Skilled in optimizing processes, improving service quality, and driving satisfaction through clear communication and a people-first approach.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Percepta
01.2024 - Current
- - Provide professional and courteous customer service through phone and digital communication channels.
- - Resolve escalated issues efficiently and maintain accurate records using Oracle and Microsoft tools.
- - Support team success through collaboration, performance tracking, and continuous improvement.
- - Recognized for maintaining a 98% customer satisfaction score and meeting call quality goals.
CLAIMS REPRESENTATIVE
Access2Care
12.2021 - 12.2024
- - Investigated claims, verified documentation, and ensured timely resolution following company standards.
- - Delivered compassionate service while maintaining compliance and data accuracy.
- - Collaborated with internal teams to streamline claim processes, reducing turnaround time by 15%.
INVENTORY SUPERVISOR
RGIS Inventory
12.2014 - 12.2021
- - Managed a team of over 20 employees, providing leadership, scheduling, and performance feedback.
- - Ensured inventory accuracy through audits, reporting, and quality checks.
- - Trained and onboarded new team members, contributing to a 25% improvement in departmental efficiency.
- - Collaborated with clients to maintain service standards and improve inventory systems.
Education
High School or Equivalent - undefined
Eisenhower High School
Houston, TX07.2008
Skills
- Microsoft Word, Microsoft Excel, PowerPoint, Workday, Oracle, Report Creation, Data Entry, Allocating Claims, Quality Review, Business Development, Active Listening, Computer Proficiency
CORE COMPETENCIES
- Customer Relationship Management
- Claims Investigation & Resolution
- Conflict Management
- Process Optimization
- Staff Training & Leadership
- Problem Solving
- Time Management
- Quality Control
- Team Collaboration
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Percepta
01.2024 - Current
CLAIMS REPRESENTATIVE
Access2Care
12.2021 - 12.2024
INVENTORY SUPERVISOR
RGIS Inventory
12.2014 - 12.2021
High School or Equivalent - undefined
Eisenhower High School