Dimitria Shepherd
Dunkin' Donuts
Mount Morris
1
Certification
8
years of professional experience
Results-driven assistant manager with strengths in goal setting and staff development. Known for improving operational processes and customer satisfaction through effective team training and inventory management.
Work History
Assistant Manager
9 Months- Supervised daily operations to ensure a high-quality customer experience.
- Trained and mentored team members on operational procedures and customer service standards.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Analyzed sales trends to inform staffing decisions and improve service efficiency.
- Maintained cleanliness and organization of the store to meet health and safety regulations.
- Assisted in scheduling staff shifts to align with peak business hours for improved service delivery.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Cashier
1 Year 6 Months- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper reconciliation at shift end.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Ensured compliance with health and safety regulations throughout the checkout area.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Education
Associate of Business Administration - Business Administration
- Awarded Academic Achievement List
- 3.75 GPA
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Team motivation
Staff training and development
Workload management
Staff management
Goal setting
Retail operations
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
Certification
- CPM - Certified Professional Manager
Languages
English
Full Professional
Timeline
Assistant Manager
Dunkin' Donuts
09.2025 - CurrentRead More
Cashier
Tops Friendly Markets
10.2018 - 04.2020Read More
Bryant & Stratton College
Associate of Business Administration from Business Administration
Read More
Wellsville High School
High School Diploma
Read More