Dimitrios Argyriou
Port Saint Lucie,FL
Summary
Experienced Dealer Development Manager specializing in marine propulsion systems, with a focus on management and technical training. Proven success in fostering dealer relationships and improving service operations. Eager to contribute skills to a dynamic team for mutual growth.
Overview
17
17
years of professional experience
Work History
Dealer Development/Branch Operations Manager
ADR Power Systems
LARGO, FL
12.2022 - Current
- Developed training materials for new technology implementations and user onboarding.
- Ensured compliance with company policies regarding information technology usage.
- Evaluated customer needs and designed customized solutions that meet their requirements.
- Diagnosed problems reported by customers via phone or email; provided resolutions when possible.
- Developed dealer networks to enhance distribution and market presence.
- Managed dealer relationships to ensure alignment with company goals.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Operations Manager
Performance Power Systems
Stuart, Florida
06.2022 - 12.2022
- Managed daily operations to ensure efficiency and effectiveness across all departments.
- Developed and implemented standard operating procedures for operational consistency.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Dealer Development Manager
ZF Marine Propulsion Systems Miramar, LLC,
Miramar, FL
08.2018 - 06.2022
- Appoint new dealers, renew existing partnerships with current dealers by reviewing their performance, and create attainable sales targets and training participation.
- Train dealer personnel how to use online services for parts look-up, ordering, service manuals, technical bulletins, and to create warranty claims.
- Evaluate warranty claims prior to factory submittal.
- Manage the internal dealer network site.
- Supervise the training department, and warranty analyst.
Sr. Field Service Representative
ZF Marine Propulsion Systems Miramar, LLC,
Miramar, FL
08.2008 - 08.2018
- Troubleshot malfunctions, and diagnosed issues soley and with other colleagues to service equipment quickly and fully.
- Filled out work orders, repair logs, and service reports to document work completed.
- Assessed schematics, and repair manuals to diagnose malfunctions and perform repairs.
- Managed a satellite facility that included operating and maintaining a service vehicle for in the field projects.
- Traveled to different locations for repair or diagnosing projects.
- Formed relationships with factory personnel during time as a FSR and continued during current position.
Education
Diploma - Auto-Diesel Technology
Nashville Auto Diesel College
Nashville, TN04.1997
Some College (No Degree) - Business Administration
Broward Community College
Fort Lauderdale, FLHigh School Diploma -
Northeast High School,
Oakland Park, FL 06.1993
Skills
- Collaboration skills
- Communication proficiency
- MS Office suite
- Relationship building
- Sales growth strategies
- Quality management
- Troubleshooting and diagnostics
- Precision measurement
- Component repair
- Safety compliance
- Decision making
Timeline
Dealer Development/Branch Operations Manager
ADR Power Systems
12.2022 - Current
Operations Manager
Performance Power Systems
06.2022 - 12.2022
Dealer Development Manager
ZF Marine Propulsion Systems Miramar, LLC,
08.2018 - 06.2022
Sr. Field Service Representative
ZF Marine Propulsion Systems Miramar, LLC,
08.2008 - 08.2018
Diploma - Auto-Diesel Technology
Nashville Auto Diesel College
Some College (No Degree) - Business Administration
Broward Community College
High School Diploma -
Northeast High School,