Dimitrios Kabouris
Atkinson,NH
Summary
Highly motivated and well rounded individual with a history of hard work and professionalism. Have been working in the technology space as an IT specialist for a year and a half. Dedicated to learning from others in my work environment to expand my knowledge in IT and ascend higher in my career. Currently pursuing my Network+ certification to expand my knowledge to gain efficiency in the networking field.
Overview
3
3
years of professional experience
Work History
Account Manager of IT Solutions
Network Coverage
01.2024 - Current
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Managed client relationship for hardware, software, and procurement services, ensuring quality products at competitive prices.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Field Support Analyst/ IT Specialist
Network Coverage
01.2023 - 01.2024
- Enhanced system performance by troubleshooting and resolving technical issues for end users.
- Increased customer satisfaction with prompt and efficient remote assistance for various technical concerns.
- Reduced downtime by providing timely on-site support to address hardware and software problems.
- Supported seamless application integration, ensuring smooth communication between various company systems.
- Managed vendor relationships, ensuring timely delivery of hardware replacements or repairs when needed.
- Developed comprehensive documentation, enabling quick reference guides for end-users encountering technical challenges.
Workstation Specialist
Network Coverage
08.2022 - 01.2023
- Staging laptops/desktops and building local account for these machines
- Reaching out and collaborating with Network Coverage clients to setup ordered laptops/desktops to their requested specifications.
- Setup client machines from start to finish steps including domain joining, adding user accounts from client’s Active Directory, configuring Windows/Mac settings, installing updates and installing requested applications via web or Client AD.
- Shipped out fully configured laptop and desktop products after being completed to client businesses.
- Collaborated with management and coworkers during high product order volume waves to fully configure and ship out client products in a timely manner.
Children's MMA Instructor
Spero's Martial Arts
05.2021 - Current
- Modeled and reinforced positive behaviors with diverse techniques.
- Provided one-on-one mentoring to youth in need of extra support.
- Instructed more than 40 classes per month on topics such as Muay Thai, Jujitsu and Wrestling.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
Education
Studying It/Cybersecurity
OnlineHigh School Diploma -
Windham High School
Windham NH06.2020
Skills
- IT troubleshooting
- Knowledgeable in Kali Linux/ Cybersecurity tools
- Proficient with O365 Admin Management
- Proficient with Active Directory Environment/Azure AD
- Coachable
- Highly Motivated
- Professional Demeanor
- Proficient Time Management
- Microsoft Office Suite
Refrences
Dave Spero- Owner of Spero's Martial Arts (603-275-7111)
Timeline
Account Manager of IT Solutions
Network Coverage
01.2024 - Current
Field Support Analyst/ IT Specialist
Network Coverage
01.2023 - 01.2024
Workstation Specialist
Network Coverage
08.2022 - 01.2023
Children's MMA Instructor
Spero's Martial Arts
05.2021 - Current
Studying It/Cybersecurity
High School Diploma -
Windham High School
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