Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Dimitrious Velez

Bronx,NY

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

3
3
years of professional experience

Work History

Sales Associate

JD Sports
05.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals

Sales Associate Supervisor

Footlocker.com Inc.
04.2022 - 04.2023
  • Assisted in the development of operational strategies to ensure efficient and productive operations
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives
  • Conducted regular performance reviews for employees to identify areas of improvement
  • Monitored employee attendance records, timekeeping, and payroll information
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
  • Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.

Sales Associate

Footlocker.com Inc.
12.2021 - 03.2022
  • Greeted customers and provided exceptional customer service
  • Assisted customers with product selection, sizing and styling
  • Built relationships with customers to encourage repeat business
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized stockroom shelves according to size, color or style.

Education

High School Diploma -

Metropolitan Soundview High School
Bronx, NY
06.2021

Skills

  • Product and service knowledge
  • Employee Performance Evaluations
  • Operations Management
  • Staff Training & Development
  • Staff Management
  • Sales Strategies
  • Sales Growth
  • Team motivation
  • Customer Relationship Management (CRM)
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

JD Sports
05.2023 - Current

Sales Associate Supervisor

Footlocker.com Inc.
04.2022 - 04.2023

Sales Associate

Footlocker.com Inc.
12.2021 - 03.2022

High School Diploma -

Metropolitan Soundview High School

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Dimitrious Velez