Dimitrius Manders
Summary
Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
Work History
Support Ambassador
Sutherland Global Services
10.2021 - Current
- Airbnb Mediation between users to resolve issues, investigating reported issues. Technical Support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
TTEC
09.2020 - 05.2021
- Bank Of America Prepaid Provided customer service for multiple states unemployment programs
- Optum RX Contact healthcare provides, interpret insurance information, send requests for refill orders, order new medications.
- Answered constant flow of customer calls with minimal wait times
- Work in a high call volume and fast paced environment.
Service Manager
Hood Techs
10.2018 - 01.2020
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity
- Met with customers to discuss service needs and offer available solutions.
Education
Associate of Arts - Computer And Information Sciences
College of Central Florida
Ocala, FL05.2023
High School Diploma -
Lake Weir High School
Ocala, FL05.2016
Skills
- Complaint resolution
- Report preparation
- Customer Service Management
- Answering calls and providing solutions in fast paced environment
- Team Leadership
- Employee Supervision
- Quality Management
- Typing
Languages
English
Timeline
Support Ambassador
Sutherland Global Services
10.2021 - Current
Customer Service Representative
TTEC
09.2020 - 05.2021
Service Manager
Hood Techs
10.2018 - 01.2020
Associate of Arts - Computer And Information Sciences
College of Central Florida
High School Diploma -
Lake Weir High School