Dimitrius Tuner
Lansing,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Amazon
Markham, IL
11.2020 - Current
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Utilized CRM systems to track and manage customer interactions, improving response times and service quality.
- Collaborated with team members to enhance operational processes, resulting in streamlined workflows and reduced wait times.
- Trained new staff on customer service best practices, fostering a knowledgeable and confident team environment.
- Identified trends in customer feedback to recommend improvements, contributing to enhanced product offerings and services.
- Escalated complex issues to appropriate departments, ensuring timely resolutions and maintaining customer loyalty.
- Developed training materials for onboarding programs, enhancing the effectiveness of new employee integration processes.
- Led initiatives to improve team performance metrics, driving overall efficiency in service delivery and customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Home Health Caregiver
Addus HealthCare Services
Homewood, IL
01.2013 - Current
- Administered personalized care plans to enhance client well-being and comfort.
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Developed strong relationships with clients and families, fostering trust and communication.
- Trained new caregivers on best practices and company protocols to ensure quality care delivery.
- Implemented safety protocols to minimize risks during home visits, enhancing patient security.
- Collaborated with interdisciplinary teams to coordinate comprehensive care for diverse client needs.
- Evaluated care plans regularly, adjusting approaches based on client progress and feedback.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Accounts Payable Coordinator
Republic Services0
01.2002 - 06.2013
- Processed vendor invoices and ensured timely payments, maintaining strong supplier relationships.
- Coordinated monthly reconciliations and resolved discrepancies in financial records.
- Implemented improvements to accounts payable workflow, enhancing efficiency and accuracy.
- Trained junior staff on invoice processing protocols and best practices for compliance.
- Analyzed payment trends to identify opportunities for cost-saving initiatives and process optimization.
- Collaborated with cross-functional teams to streamline procurement processes and enhance reporting accuracy.
- Led initiatives to automate invoice processing, reducing manual input errors significantly.
- Developed comprehensive training materials for new hires, fostering a culture of continuous improvement in accounts payable operations.
- Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
- Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
- Processed check disbursements and reconciled related ledger.
Education
Accounting Business
Olive Harvey College
Chicago, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft Excel
- Complaint handling
- Complaint resolution
Timeline
Customer Service Representative
Amazon
11.2020 - Current
Home Health Caregiver
Addus HealthCare Services
01.2013 - Current
Accounts Payable Coordinator
Republic Services0
01.2002 - 06.2013
Accounting Business
Olive Harvey College