Dina Bellomio
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
19
19
years of professional experience
Work History
Telephone Operator
M.A.P. Communications , Inc
2023.10 - Current
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
Scheduler II
Aspen Dental
2019.01 - 2023.10
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to other Aspen Dental offices .
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Exhibited high energy and professionalism when dealing with patients.
- Responded proactively and positively to rapid change.
- Trained new agents regarding company operations, policies and services.
Order Processing Specialist
Convergys
2018.08 - 2019.01
- Enhanced order accuracy by meticulously reviewing and verifying customer information and order details.
- Resolved customer inquiries, ensuring timely and satisfactory resolutions to order-related issues.
- Managed conflict resolution with dissatisfied customers
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Credit Card Specialist
SYKES
2017.06 - 2018.06
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
- Fielded incoming customer calls to deliver high-quality solutions.
Certified Home Health Aide
St. Joseph's Hospital And Medical Center
2005.06 - 2016.11
- Improved patient well-being by providing compassionate and attentive care in their homes.
- Assisted patients with daily living activities, enhancing their quality of life and promoting independence.
- Maintained patient safety by closely monitoring their health status and promptly addressing any concerns or changes in condition.
- Administered prescribed medications to patients as directed, ensuring proper dosage and adherence to treatment plans.
- Collaborated with healthcare professionals to develop personalized care plans, optimizing patient outcomes and satisfaction.
- Educated family members on patient care techniques, empowering them to support their loved ones more effectively.
- Performed light housekeeping tasks for patients, creating a clean and comfortable living environment conducive to healing.
- Provided emotional support to patients during times of stress or illness, fostering resilience and mental wellbeing.
Education
No Degree - Prerequisites For Nursing
Onondaga Community College
Syracuse, NYNo Degree - L.P.N.
Central Technology Center -
Syracuse Ny Medical Transcription
Ashworth College
Norcross, GA06.2019
High School Diploma -
Liverpool High School
Liverpool, NY06.1992
Skills
- Proficient in Avaya, Echo, and Amazon Work Space
- Professional Communication
- Information Assistance
- Clear Communication
- Clerical Support
- Typing Skills
- Computer Skills
- Excellent Phone Demeanor
- Adaptability
- Computer Literacy
- Multitasking Abilities
- Reliability
- Active Listening
Timeline
Telephone Operator
M.A.P. Communications , Inc
2023.10 - Current
Scheduler II
Aspen Dental
2019.01 - 2023.10
Order Processing Specialist
Convergys
2018.08 - 2019.01
Credit Card Specialist
SYKES
2017.06 - 2018.06
Certified Home Health Aide
St. Joseph's Hospital And Medical Center
2005.06 - 2016.11
No Degree - Prerequisites For Nursing
Onondaga Community College
No Degree - L.P.N.
Central Technology Center -
Medical Transcription
Ashworth College
High School Diploma -
Liverpool High School