Dina Borisenko
Ormond Beach,FL
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
2010
2010
years of post-secondary education
Work History
Front Desk Agent
Days Inn Hotel
Ormond Beach, FL
01.2012 - Current
- Greeted guests and managed check-in and check-out processes efficiently.
- Coordinated room assignments and ensured cleanliness before guest arrivals.
- Managed phone calls, booking reservations, and providing hotel information promptly.
- Collaborated with housekeeping to ensure timely room availability for guests.
- Processed payments and maintained accurate financial records daily.
- Provided excellent customer service while upholding company policies.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Retail Sales Associate
Ocean Club
Daytona Beach, Florida
11.2019 - 08.2024
- Managed inventory levels and restocked shelves to ensure product availability.
- Operated cash register and processed transactions efficiently and accurately.
- Trained new employees on store policies, procedures, and customer service standards.
- Organized displays to attract customers and promote sales.
Restaurant Hostess
Hilton
Daytona Beach, FL
11.2019 - 04.2020
- Greeted guests warmly upon arrival at a renowned hospitality establishment.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Tour Guide -Transferman
Sayat Travel Company
Turkey
05.2007 - 09.2007
- Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area.
- Organized and conducted daily tours for groups of up to 30 people.
- Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Coordinated logistics for daily tours and transportation services.
Education
Bachelor - Management of Tourism
Academy of Tourism. Moscow
Moscow , Russia 05.2005 - 06.2009
Private French School
Obninsk , Russia Skills
- Reservation management
- Payment processing
- Hospitality service expertise
- Sales expertise
- Credit and cash payments
- Customer service
- Front office support
- Tourism knowledge
Languages
Russian
Native/ Bilingual
Timeline
Retail Sales Associate
Ocean Club
11.2019 - 08.2024
Restaurant Hostess
Hilton
11.2019 - 04.2020
Front Desk Agent
Days Inn Hotel
01.2012 - Current
Tour Guide -Transferman
Sayat Travel Company
05.2007 - 09.2007
Bachelor - Management of Tourism
Academy of Tourism. Moscow
05.2005 - 06.2009
Private French School