Summary
Overview
Work History
Education
Skills
Timeline
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Dina Ibrahim

Enfield,Connecticut

Summary

Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Uconn Health. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

1
1
year of professional experience

Work History

Pharmacy Technician

Able Care Pharmacy & Medical Supplies
08.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Collected co-payments or full payments from customers.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Managed opening and closing duties for pharmacy.

Education

Bachelor of Science - Biological Sciences

University of Connecticut
Storrs, CT
05.2025

Skills

  • Problem-solving skills
  • Professional Communication
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Pharmacology knowledge
  • Pharmaceutical Calculations
  • Drug storage procedures
  • OTC Recommendations
  • Certified Pharmacy Technician (CPhT)
  • Laboratory: Organic Chemistry (Melting Point Determination, Crystallization, Distillation, Extraction, Thin Layer Chromatography, Aspirin Synthesis, Nitration, Aldol Condensation, Esterification, Saponification); Biochemistry (Buffers, pH, Titration, Ion Exchange Chromatography, Photometry, Kinetic Studies of Alkaline Phosphate, Separation of Proteins); Microbiology ( Biology of microorganisms, especially bacteria Cellular structure, physiology, genetics, and aseptic techniques)
  • Computer: Microsoft Office (Word, Excel, Powerpoint, Access); Peoplesoft, familiar with Bioinformatics Coding
  • Languages: English and Arabic (Full Professional Proficiency)

Timeline

Pharmacy Technician

Able Care Pharmacy & Medical Supplies
08.2023 - Current

Bachelor of Science - Biological Sciences

University of Connecticut

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Dina Ibrahim