Dina Masciotti
Summary
Enthusiastic, people-oriented professional with a long, versatile history working many different aspects of medical office procedures. Excelled in creating and implementing efficient workflow protocols and resolving complex issues. Exceptional ability to adapt quickly to the everchanging rules and procedures in the medical industry.
Overview
13
13
years of professional experience
Work History
Career Break
Self Employed Services
10.2024 - Current
- Had to move back to New Jersey to take care of my father who had a massive stroke. It took time for him to go to a rehabilitation center and then get him moved into a nursing home.
Pet Sitter
Self-employed
Wilmington , NC
01.2013 - Current
- Stay overnight or visit throughout the day to ensure the needs of all pets are being met while their owners are away.
- Feed, administer medication, exercise, clean, etc.
Medical Office Assistant/New Patient Coordinator
Cape Fear Arthritis Care
Leland, NC
06.2021 - 09.2024
- Create workflow protocols for checking patients in and out of the office.
- Schedule appointments for 3 providers, physical therapy and ultrasound.
- Answer all incoming calls.
- Create and implement workflow procedures for new patients.
- Collect demographic and clinical information for new patients.
- Verify medical coverage and benefits, obtain authorization if needed, schedule.
- Enter daily charges for all providers as well as the infusion suite.
- Reconcile end of the day monies.
Veterinary Receptionist
Forest Hills Veterinary Hospital
Wilmington, NC
10.2017 - 05.2021
- Schedule well visits, sick visits, surgeries, technician appointments and boarding.
- Check patients in at time of arrival consisting of verifying address and reason for visit.
- Check patients out at the end of their visit which entailed entering all charges, processing payments, going over test results, gathering prescriptions, review estimate for upcoming services, schedule follow up visit.
- Answer incoming calls assisting owners with any questions or concerns regarding their pet.
- Collaborate with or assisted other doctors/providers with mutual patients.
- Feed, walk, medicate (if needed) all boarders and maintain the cleanliness of the kennels.
- Fill in wherever someone was needed whether it be holding a pet for a nail trim, cleaning exam rooms, selling food, prevention and supplements, filled prescriptions, sterilized surgical supplies, set up samples for the lab to test, etc.
Account Representative
Emerge Ortho
Wilmington, NC
03.2012 - 09.2017
- Follow up on and resolve unpaid insurance claims for Blue Cross Blue Shield.
- Answer, research and resolve patient phone calls concerning billing.
- Obtain authorization and scheduled MRI, CT, injections and any other special tests needed.
Education
Bachelor of Arts - Education
Kean University
Union, NJSkills
- Organization and time management
- Calm under pressure
- Excellent at problem-solving
- Learn and adapt quickly to continually changing procedures
- People oriented
Timeline
Career Break
Self Employed Services
10.2024 - Current
Medical Office Assistant/New Patient Coordinator
Cape Fear Arthritis Care
06.2021 - 09.2024
Veterinary Receptionist
Forest Hills Veterinary Hospital
10.2017 - 05.2021
Pet Sitter
Self-employed
01.2013 - Current
Account Representative
Emerge Ortho
03.2012 - 09.2017
Bachelor of Arts - Education
Kean University
Similar Profiles
Luke BakerLuke Baker
House and Pet Sitter at Self Employed ServicesHouse and Pet Sitter at Self Employed Services
Kurt MargolisKurt Margolis
Income Tax Preparer at Self Employed ServicesIncome Tax Preparer at Self Employed Services
Bushra KhokharBushra Khokhar
House Maker at Self Employed ServicesHouse Maker at Self Employed Services
Ahoefa Chantal GafanAhoefa Chantal Gafan
Pet Sitter at Self Employed ServicesPet Sitter at Self Employed Services
Kogul VinayagamoorthyKogul Vinayagamoorthy
Career Break at Developing changesCareer Break at Developing changes