DINA SALAH
Lynn,MA
Summary
Dynamic and results-driven professional with extensive experience at Buffalo Wild Wings, excelling in customer service and team collaboration. Proven ability to enhance guest experiences through effective communication and food safety training. Skilled in multitasking and problem-solving, consistently delivering high-quality service in fast-paced environments.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Bartender | Server | Host
Buffalo Wild Wings
Burlington, MA
05.2024 - Current
- Deliver attentive, high-quality customer service in a fast-paced, high-volume restaurant environment while balancing multiple guests and priorities.
- Build positive customer relationships through strong communication, menu knowledge, and personalized service.
- Managed food and beverage orders accurately, ensuring efficiency and organization during busy shifts.
- Handled customer questions, concerns, and special requests professionally, collaborating with team members to resolve issues promptly.
- Support front-of-house operations across bartending, serving, and hosting responsibilities, adapting to changing business needs.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Trained new employees on restaurant protocols and customer service techniques, enhancing team readiness and service quality.
Social Media & Operations Manager Intern
POWER2U Consulting
Boston, MA
05.2026 - 08.2026
- Developed social media content aligned with company message, audience engagement goals, and online visibility priorities.
- Directed social media and business operations support for small consulting businesses, enhancing brand presence and streamlining content strategy and daily workflow.
- Drafted Instagram captions and content concepts that maintained a consistent, professional brand voice across posts.
- Conducted research and supported marketing initiatives that contributed to business growth and improved audience engagement.
- Balanced competing deadlines and collaborated with leadership to prioritize and deliver content and operational objectives.
Teacher's Assistant
Holway Early Childhood Center
Newton, MA
01.2022 - 05.2026
- Supported lead teachers in a toddler classroom of up to nine children ages 1–4, requiring strong communication, organization, and responsibility.
- Assisted lead teachers with lesson preparation and learning center setup, facilitating engaging learning experiences.
- Supported early childhood routines and daily transitions, ensuring smooth classroom operations.
- Supervised children during indoor play, meals, and outdoor activities.
- Maintained clean, safe, organized classroom spaces, enhancing children's learning environment.
- Communicated effectively with teachers and staff while adapting to changing classroom needs and priorities.
Cashier
JD Sports
Peabody, MA
10.2021 - 06.2022
- Delivered professional customer service and processed transactions with accuracy and efficiency in a fast-paced retail environment.
- Resolved customer inquiries by evaluating needs and delivering prompt, effective solutions.
- Organized checkout area to enhance customer experience and streamline transaction flow.
- Managed cash handling and drawer counts during closing procedures.
- Cross-trained in various departments to ensure seamless operations and customer support.
- Retrieved merchandise from the backroom and supported customers with product availability requests.
Grocery Shopper
Amazon / Whole Foods
Beverly, MA
01.2021 - 07.2021
- Managed online grocery order fulfillment, ensuring accuracy and timely delivery to meet customer expectations.
- Provide customer support by addressing inquiries about product locations, prices, and availability to enhance the shopping experience.
- Communicated with customers regarding out-of-stock items and provided appropriate substitution options aligned with needs.
- Prepared pickup orders and coordinated orderly handoff process for arriving customers.
- Applied company standards for food safety, sanitation, security, and loss prevention throughout daily work.
Cashier
TJ Maxx
Salem, MA
11.2019 - 01.2021
- Provided friendly and efficient customer service while processing purchases and answering customer questions.
- Promoted TJX credit card opportunities during transactions, resulting in increased customer enrollment.
- Assisted customers over the phone with store operations, product information, and order placement to enhance customer satisfaction.
- Trained new team members in cash register operation and stock procedures, ensuring consistent customer service.
- Supported inventory operations by scanning merchandise and organizing products in sales-floor and backroom locations.
Education
Bachelor of Science - Business Management
Lasell University
Newton, MA05-2027
Skills
- Customer Service
- Food service
- Front-of-House Management
- Menu Promotion
- Product knowledge
- Food Safety Training
- Marketing
- Audience engagement
- Project Organization
- Team Collaboration
- Time Management
- Multitasking capacity
- Problem Solving
- Team Onboarding
- Communication
- Active listening
- Customer engagement
- Content creation
Languages
English
Professional
Arabic
Native/ Bilingual
Certification
- Certified Trainer
Timeline
Social Media & Operations Manager Intern
POWER2U Consulting
05.2026 - 08.2026
Bartender | Server | Host
Buffalo Wild Wings
05.2024 - Current
Teacher's Assistant
Holway Early Childhood Center
01.2022 - 05.2026
Cashier
JD Sports
10.2021 - 06.2022
Grocery Shopper
Amazon / Whole Foods
01.2021 - 07.2021
Cashier
TJ Maxx
11.2019 - 01.2021
Bachelor of Science - Business Management
Lasell University