Dina Witschger Williams
Roseboro,NC
Summary
Pursued career growth opportunities while demonstrating commitment to professional development. Led teams in enhancing management capabilities. Gained comprehensive banking knowledge at First Citizens, equipping with vital competencies for thriving in a financial environment.
Overview
12
12
years of professional experience
Work History
Operations Service Supervisor
First Citizens Bank
02.2023 - Current
- Managed daily operations, ensuring compliance with regulatory standards and company policies.
- Oversaw training programs for new hires, emphasizing operational excellence and customer engagement skills.
- Completed hiring decisions by conducting interviews and assessing candidate qualifications against job requirements.
- Maintained compliance with industry regulations and standards, mitigating potential risks to the organization.
- Coached and mentored employees to foster personal growth opportunities while encouraging professional development within their roles as service operations managers.
- Directed daily operations activities, ensuring smooth workflow across all departments involved in delivering services to customers.
Sales & Service Representative
First Citizens
10.2021 - 02.2023
- Follow banking rules and regulations
- Provide exceptional customer service via phone and email
- Perfect interpersonal skills
- Perform cash balancing and vault responsibilities
- Mitigate risk and reduce fraud
Assistant Store Manager
Walgreens
05.2014 - 07.2021
- Manage store financials
- Identify financial strengths and weaknesses of the store
- Create efficient employee schedules
- Increase sales through store displays, customer service, and mentoring employees
Education
High School Diploma -
Lakewood High School
Salemburg, NC06.2011
Skills
- Assisted in performing cash audits to verify and maintain financial accuracy
- Supported compliance initiatives to ensure adherence to regulations
- Conducted training sessions to enhance team skills and knowledge
- Provided customer service assistance to address inquiries and resolve issues
- Facilitated management tasks to streamline operations
Awards & Communication
Champion of Champions Award, Weekly recognition during sales meetings, Lead team huddles, Hold meetings with branch partners
Contact
- 2377 Butler Island Rd, Roseboro, NC 28382
- (910)385-6854
- Dwitschger17@gmail.com
Timeline
Operations Service Supervisor
First Citizens Bank
02.2023 - Current
Sales & Service Representative
First Citizens
10.2021 - 02.2023
Assistant Store Manager
Walgreens
05.2014 - 07.2021
High School Diploma -
Lakewood High School