Dinah Malone
Dallas
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Dorrough Medical Services
02.2022 - 06.2025
- Managed patient scheduling, ensuring optimal appointment flow and reduced wait times.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
Medical Receptionist/Medical Assistant
Aim Center for Health and Wellness
10.2012 - 02.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Medical Assistant
General Internal Medicine
08.2004 - 10.2012
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Education
High School Diploma -
H Grady Spruce High School
Dallas, TX05.1986
Medical Assistant Certificate - Medical Assistant
Ultrasound Diagnostic School
Dallas, TX11-2002
Skills
- Front desk operations
- HIPAA compliance
- Insurance verification
- Payment collection
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Medical Receptionist
Dorrough Medical Services
02.2022 - 06.2025
Medical Receptionist/Medical Assistant
Aim Center for Health and Wellness
10.2012 - 02.2022
Medical Assistant
General Internal Medicine
08.2004 - 10.2012
High School Diploma -
H Grady Spruce High School
Medical Assistant Certificate - Medical Assistant
Ultrasound Diagnostic School
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