Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Dinis Valcorba

FALL RIVER,Massachusetts

Summary

Dynamic Pharmacy Operations Manager with proven success at Walgreen's Pharmacy, enhancing workflow efficiency and expanding services like immunizations. Skilled in medication dispensing and team building, I effectively coached staff to meet performance metrics while ensuring patient safety and quality assurance. Committed to fostering a collaborative environment for continuous improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreen's Pharmacy
09.2018 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
  • Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Retail Shift Lead

Carter's Clothing
06.2017 - 06.2019
  • Organized and understood goals, sales and requirements of site floor.
  • Provided expert guidance in operational organization, process execution and floor efficiency.
  • Handled product zoning, organization and stocking with extreme detail and customer awareness.
  • Distributed keys to correct employees on accurate employment timeline.

Education

Master of Science - Healthcare Administration

Southern New Hampshire University
Hooksett, NH
06-2026

Bachelor of Science - Health Studies

Bridgewater State University
Bridgewater, MA
06-2021

Skills

  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Pharmacy management
  • Patient safety
  • Training and mentoring
  • Professional ethics
  • Team building
  • Operations management
  • Quality assurance
  • Performance metrics
  • Immunizations

Accomplishments

  • Achieved the highest percentage and most money made in the Area through effectively helping with the completions of medication management and comprehensive medication reviews.
  • Current highest percentage in my district for immunizations given this quarter.

Certification

  • CPR/AED Certification
  • First Aid Certification
  • Basic Life Support Certification (BLS)
  • APHA Immunization Certification
  • Nationally Certified Pharmacy Technician (PTCB)
  • Massachusetts and Rhode Island Pharmacy Technician

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Timeline

Pharmacy Operations Manager

Walgreen's Pharmacy
09.2018 - Current

Retail Shift Lead

Carter's Clothing
06.2017 - 06.2019

Master of Science - Healthcare Administration

Southern New Hampshire University

Bachelor of Science - Health Studies

Bridgewater State University

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Dinis Valcorba