Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dink Ethan Garner

Los Angeles,CA

Summary

Proven professional with extensive experience as a Bus Operator at Metropolitan Transportation Authority, showcasing a clean driving record and exceptional customer relations skills. Excelled in ensuring passenger safety and comfort, significantly enhancing travel experience. Demonstrated ability to adhere to DOT regulations and resolve conflicts, earning a reputation for reliability and empathy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. High-performing individual with solid background in culinary arts. Skilled in creating innovative and delicious dishes while managing kitchen staff and inventory. Efficient and committed to keeping high standards of food safety and sanitation.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bus Operator

Metropolitan Transportation Authority
02.2023 - Current
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
  • Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.

Room Service Chef

Westin Bonaventure Hotel & Suites
04.2019 - 02.2023
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.

Overnight Customer Service Representative

AAA Auto Club Group
04.2013 - 08.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

Associate of Arts - Culinary

Le Cordon Bleu
Pasadena, CA
03.2013

Skills

  • Clean Driving Record
  • Vehicle Inspection
  • Fuel Efficiency
  • Defensive Driving
  • Wheelchair support
  • Safe Driving Practices
  • Safe driving skills
  • Customer relations skills
  • Passenger Assistance
  • Route Navigation
  • Emergency Procedures
  • Traffic law adherence

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Wheelchair Securement and Mobility Aid Securement Training – National Highway Traffic Safety Administration or certified training providers.
  • ServSafe Food Handler's Certification

Timeline

Bus Operator

Metropolitan Transportation Authority
02.2023 - Current

Room Service Chef

Westin Bonaventure Hotel & Suites
04.2019 - 02.2023

Overnight Customer Service Representative

AAA Auto Club Group
04.2013 - 08.2019

Associate of Arts - Culinary

Le Cordon Bleu
Dink Ethan Garner