Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dino Dory

Dallas

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Coach USA Megabus
09.2012 - Current
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Updated account information to maintain customer records.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified issues, analyzed information and provided solutions to problems.

Cashier Assistant

Fiesta Food Mart
09.2011 - 07.2013
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Operated cash register to record transactions accurately and efficiently.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.

Cashier Assistant

Walmart
06.2009 - 07.2010
  • Operated cash register to record transactions accurately and efficiently.

Assistant Store Manager

CVS Pharmacy
05.2000 - 06.2009
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Education

GED -

Bishop High School
Bishop, TX
04.1989

Skills

  • Cash register systems
  • Staff Supervision
  • Cash handling and management
  • Cross-selling abilities
  • Ticket Sales
  • Employee Training
  • Problem-Solving
  • Customer Satisfaction

Timeline

Customer Service Representative

Coach USA Megabus
09.2012 - Current

Cashier Assistant

Fiesta Food Mart
09.2011 - 07.2013

Cashier Assistant

Walmart
06.2009 - 07.2010

Assistant Store Manager

CVS Pharmacy
05.2000 - 06.2009

GED -

Bishop High School

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Dino Dory