Dinora Santos
Opelika,AL
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Interpreter
EAMC
03.2023 - Current
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
Switchboard Operator
EAMC
10.2022 - Current
- Connected callers with appropriate professionals, departments, or businesses.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed a high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller's needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
Paraprofessional Educator
LCBOE
08.2011 - Current
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated seamless transitions between learning activities by efficiently organizing supplies and preparing spaces for optimal productivity.
- Aided teachers in coordinating extracurricular events and field trips, providing enriching experiences beyond the traditional classroom setting.
- Interpret to parents and or students when needed.
Education
Associate of Arts - Education
Cerritos College
Norwalk, CA1998
Skills
- Records Management
- Client Support
- Relationship Building
- Spanish Fluency
- Client Confidentiality
- Problem-solving abilities
- Customer Service
- Critical Thinking
Languages
English
Full Professional
Certification
Certificate for Medical interpreter for EAMC.
Fluent in Spanish
I can interpret as well as translate any document from English to Spanish.
Timeline
Interpreter
EAMC
03.2023 - Current
Switchboard Operator
EAMC
10.2022 - Current
Paraprofessional Educator
LCBOE
08.2011 - Current
Associate of Arts - Education
Cerritos College
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