Dinorah Montalvo
Overview
17
17
years of professional experience
Work History
Associate
Amazon SSD
Bridgewater, MA
01.2022 - Current
- Prepare orders for shipment by picking, packing, and labeling merchandise.
- Checke packages and merchandise for damage and notified vendors.
- Consistently lift materials weighing as much as 50+ pounds.
- Label and accurately move customer orders to meet shipment timetables and minimize errors.
- Work with team members and across departments to meet demands of high-volume environment.
- Conflict resolutions between customers, drivers and other personnel.
- Encourage professional relationships and promote respect.
- Train and provide guidance to new team members to apply best practices and comply with protocols and regulations.
- Organize delivery routes and ensure dispatch compliance is met.
- communicate and assist with labor moves.
Warehouse Worker
Eclipse
08.2020 - 12.2021
- Loaded, unloaded, and moved material to and from production areas.
- Checked packages and merchandise for damage.
- Operated pallet jacks to receive and transport items.
- Sorted materials for scanning to meet production goals.
- Operated material handling equipment to receive and ship freight.
Security Assistant
PACC Global
11.2019 - 03.2020
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Crew Member
Deftos Liquors
06.2019 - 12.2019
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Generated sales reports and presentations for senior management.
- Managed efficient cash register operations.
- Opened and merchandised new products in organized displays for optimal sales promotions.
Service Crew Member
Dunkin Donuts
08.2017 - 12.2017
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over cash daily.
- Prepared and bagged food for customers.
- Serviced customers.
- Worked with teammates to achieve daily goals.
Office Associate
Vision World PC
09.2006 - 07.2017
- Addressed with customers by phone, email, or in-person.
- Addressed inquiries from customers seeking information.
- Provided clerical support, addressing routine, and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Processed medical insurance claims and payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
John E. Dwyer Technology Academy
Elizabeth, NJSkills
- Management Support
- Data Entry
- Workplace Safety
- Cash Handling
- Customer Service
- Complex Problem-Solving
- New Hire Training
- Strategy Development
- Issue Resolution
- Customer Interaction
- Shipment Processing
- Performance Improvement
- Work Planning and Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Associate
Amazon SSD
01.2022 - Current
Warehouse Worker
Eclipse
08.2020 - 12.2021
Security Assistant
PACC Global
11.2019 - 03.2020
Crew Member
Deftos Liquors
06.2019 - 12.2019
Service Crew Member
Dunkin Donuts
08.2017 - 12.2017
Office Associate
Vision World PC
09.2006 - 07.2017
John E. Dwyer Technology Academy