Dinorah NICHOLS

• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to Callers.
• Maintain other lines of communication including postal, faxes texts and chats.
• Managed high call volume while maintaining a courteous and professional demeanor.
• Handled escalated calls calmly finding resolutions to caller for SA/MH Treatment Centers.
• Participated in regular team meetings to discuss challenges, share ideas, and strategize on how to improve overall call center performance.

Worked for CDC/NCFH Project.

• Maintained open lines of communication and trained Recruiters on CDC/NCFH

Surveys to be conducted.

• Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
• Participated actively in regular meetings with Supervisors and Team Members remotely to discuss project updates, challenges faced and concerns.
• Schedule daily interviews remotely for qualified participants in daily calender in preferred language.
• Utilized statistical software for data analysis, generating accurate insights into complex datasets.

• Increased parent engagement in children''s education through organizing school events, meetings, and workshops.
• Promoted parental involvement in decision-making processes by encouraging participation in program planning committees and advisory boards.
• Supported healthy child development with early intervention programs, assessments, and referrals to appropriate services.
• Visited homes of families and maintained appropriate contact as directed by agency procedures.
• Identified available community resources and programs for families of disabled children.

• Supported healthy child development with early intervention programs, assessments, and referrals to appropriate services.
• Fostered a supportive environment for families experiencing mental health challenges with group therapy sessions and referrals to specialized care providers.
• Streamlined case coordination processes between agencies involved in providing services to the same family, reducing duplicative efforts and improving overall outcomes.
• Empowered families to achieve self-sufficiency by providing financial education and employment assistance.
• Provided targeted assistance to families facing eviction or homelessness by connecting them with legal resources, housing assistance programs, or emergency financial aid.