Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dion Curtis

FORT LAUDERDALE

Summary

Dynamic leader with extensive experience at Spirit Airlines, excelling in operational oversight and community outreach. Proven track record in developing wellness programs and establishing partnerships, resulting in top-tier performance metrics. Skilled in performance analysis and team management, fostering high-quality care services and enhancing employee engagement.

Overview

31
31
years of professional experience

Work History

Director of Community Care

Amada Senior Care
05.2025 - Current
  • Manage a team to deliver high-quality care services
  • Developed and implemented community outreach programs, increasing engagement
  • Established partnerships with local healthcare providers
  • Oversaw the planning and execution of wellness programs
  • Conduct regular assessments of care services and programs
  • Promote awareness of issues affecting older adults
  • Assist with Placements & support families

Director of Business Operations

World Travel Holdings
01.2024 - 05.2025
  • Oversee three departments (B2B Division)
  • Group Reconciliation
  • Reservation Accounting
  • Product (Itineraries)
  • Redeveloped the Itinerary add/change request form
  • Implemented the Virtual Assistant Program
  • Present to the Advisory Council

Director of Focus Bases – Nationwide

Spirit Airlines
05.2022 - 10.2023
  • Oversee the operation of 10 airport bases and managed over 6,400 employees.
  • Opened the Houston base and hired 3 supervisors, 1 manager, and over 600 flight attendants.
  • Lead in-flight & training projects and report weekly to Vice President.
  • Maintain effective communication regarding On-Time Performance, Key Performance Indicator (KPI) and Dashboard and lead weekly calls with Inflight, Human Resources, Training, Managers, Director, and VP.
  • Represent the company in mediation for Inflight and Scheduling and manage terminations of Supervisors and Managers.
  • Led a major revamp of the audit program for Flight, Gate, and Station audits.
  • Collaborate with the crew scheduling team to cover operation during IROPs.

Senior Manager - Miami Airport

Spirit Airlines
01.2022 - 05.2023
  • Opened the Miami base and hired 2 supervisors and over 350 flight attendants.
  • Developed strategic layout / site plan with the facility management team for the efficiency of a brand-new MIA crew room.
  • Led daily meetings with GM and station leaders to support fleet launch and the daily operations.
  • Results: During my time as Senior Manager, Miami Station was ranked in top spot for On-Time Performance and KPI was at 99.5%.

Senior Manager - Fort Lauderdale & Atlantic City Airport

Spirit Airlines
09.2019 - 01.2022
  • Oversaw FLL and ACY Bases with over 1,600 Flight Attendants, 8 Supervisors and 1 Base Specialist.
  • Responsible for interviewing and hiring all base supervisors and managers and disciplinary actions for all infractions of Reliability, Attendance, Quality Control, and Personal Responsibility.

Senior Manager - Orlando, Dallas, & Chicago Airports (concurrently)

Spirit Airlines
04.2018 - 09.2019
  • Opened MCO and further grew DFW and ORD airport bases and was responsible for identifying talent and hiring qualified job candidates for following positions: MCO – 2 Supervisors, 1 Senior Supervisor and over 600 Flight Attendants.
  • DFW & ORD - 5 Supervisors and over 1,000 Flight Attendants.
  • Collaborated with architects and contractors in the design and construction of a new crew room for DFW and ORD and procured essential supplies.
  • Communicated twice a day with in-flight operations senior level staff, ground handling, gate support, and maintenance staff to ensure on-time departures and arrivals, with a goal of maintaining a consistent 90%+ on-time performance.
  • Trained supervisors on demonstrating clarity and confidence when it comes to understanding grounds for termination and employee termination procedures and supported when actioned.
  • Attended monthly grievance hearings and worked alongside human resources to facilitate effective exit strategies that support company’s employee termination process.
  • Took lead in the Inflight Audit program and updated new Revision in Q-Pulse.
  • Results: Both Dallas and Chicago stations ranked steadily on the top for On-Time departures while under my supervision and support of the in-flight team.

Owner / President

Curtis Landscaping & Irrigation, Inc.
Mentor
01.1995 - 01.2019
  • Founder & President of Curtis Landscaping and Irrigation Inc. with 28 employees leading the industry with great customer service while providing the best results.
  • Managed 180 maintenance accounts with several large construction projects.
  • Designed patio and water features to the perfection of mother nature.
  • Installed irrigation and drainage systems to support new lawn construction or existing.
  • Certified in retention projects to help erosion control while completing full landscape design to properties.
  • Worked with project managers and associations to follow all city guidelines and codes.

Inflight Supervisor – Chicago Airport

Spirit Airlines
09.2016 - 04.2018
  • Oversaw the performance of 450 flight attendants under my direction.
  • Mentored and encouraged flight attendants to deliver a high-quality onboard experience to drive improvement in guest experience and on-time departures.
  • Collaborated with VP of In-Flight Operations on the High Five Initiative that recognized flight attendants for outstanding service, teamwork, and performance.
  • Conducted investigations regarding performance, complaints, and other work-related in-flight issues.
  • Company-wide supervisor trainer on trouble shooting vPOS devices at all Spirit bases nationwide.
  • Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively.
  • Advised flight attendant team of changes in company policies and procedures and held in-flight town halls sharing corporate initiatives on behalf of the company.
  • Attended weekly meetings with GM to discuss the operations and maintaining company goals and procedural compliances.
  • Results: Received an award of excellence from VP of Inflight for leading all projects and tasks.

Flight Attendant

Spirit Airlines
12.2013 - 09.2016
  • Completed over 3,000 hours of international and domestic flights within Airbus commercial jets holding up to 228 passengers.
  • Adhered to FAA and Spirit Airlines company regulations, leveraged mediation training to defuse high-level situations.
  • Worked as the lead flight attendant and assisted in AED, CPR, and major medical events when necessary.
  • Mentored new hires on safety techniques, health standards, and quality customer service.

Education

Associate in Electronics Engineering Technology - Electrical, Electronics And Communications Engineering

Auburn Career Center
Concord, OH
06-1991

Skills

  • Community outreach
  • Care service management
  • Operational oversight
  • Wellness program development
  • Partnership building
  • Performance analysis

Accomplishments

  • Received Rockstar of the year in 2019.

Timeline

Director of Community Care

Amada Senior Care
05.2025 - Current

Director of Business Operations

World Travel Holdings
01.2024 - 05.2025

Director of Focus Bases – Nationwide

Spirit Airlines
05.2022 - 10.2023

Senior Manager - Miami Airport

Spirit Airlines
01.2022 - 05.2023

Senior Manager - Fort Lauderdale & Atlantic City Airport

Spirit Airlines
09.2019 - 01.2022

Senior Manager - Orlando, Dallas, & Chicago Airports (concurrently)

Spirit Airlines
04.2018 - 09.2019

Inflight Supervisor – Chicago Airport

Spirit Airlines
09.2016 - 04.2018

Flight Attendant

Spirit Airlines
12.2013 - 09.2016

Owner / President

Curtis Landscaping & Irrigation, Inc.
01.1995 - 01.2019

Associate in Electronics Engineering Technology - Electrical, Electronics And Communications Engineering

Auburn Career Center

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