Dion Smith
King Of Prussia,PA
Summary
Dynamic leader with a proven track record at Victoria's Secret & PINK, excelling in data-driven decision-making and fostering team engagement. Spearheaded initiatives that enhanced customer loyalty and propelled beauty business growth by over 50%. Expert in policy improvement and experience optimization, blending analytical skills with a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Customer Experience Lead
Victoria Secret & Co
05.2022 - Current
- Managed team roster through hiring process achieving company set milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented business acumen to develop team and impact results.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Pink Manager
Victoria's Secret & PINK
05.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained brand standards through continuously developing a team through positive and constructive feedback.
Beauty Supervisor
PINK
08.2020 - 05.2021
- Maintained counter and display areas for cleanliness and organization.
- Lead consistent growth of beauty business to over 50% of the previous years sales
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Reached out and collaborated with upper management to increase merch flow and customer experience.
Education
Bachelor of Arts - Political Science
Arcadia University
Glenside, PA05-2022
Skills
- Data-driven decision-making
- Feedback collection
- Policy improvement
- Experience optimization
Timeline
Customer Experience Lead
Victoria Secret & Co
05.2022 - Current
Pink Manager
Victoria's Secret & PINK
05.2021 - 05.2022
Beauty Supervisor
PINK
08.2020 - 05.2021
Bachelor of Arts - Political Science
Arcadia University
Similar Profiles
Shandi StubbsShandi Stubbs
Supply Chain and Analytics Co-Op at Victoria Secret & CoSupply Chain and Analytics Co-Op at Victoria Secret & Co
Susana PerezSusana Perez
Sales Associate at Victoria Secret & CoSales Associate at Victoria Secret & Co
Jeremy StumbaughJeremy Stumbaugh
Package Handler at Victoria SecretPackage Handler at Victoria Secret