Jacquelynn Rehmert
Greenville,OH
Summary
Proven leader with a track record of fostering customer-centric cultures at Blue Jug Innovation and beyond. Excels in strategic thinking and team management, enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Office and relationship building, achieving high performance standards and driving data-driven decisions for sustained business growth. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
Work History
Customer Experience Lead
Blue Jug Innovation
02.2024 - Current
- Acted as a trusted point of contact for key clients, providing personalized support and attention to detail that fostered long-lasting relationships.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
Pohl Transportation
10.2023 - 01.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Operations Supervisor
Yellow
10.2020 - 01.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Oversaw Dock, Office, P&D, & Line-Haul Operations
- Compiled training materials for new employees and tracked skill development.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup for management to assist with various tasks whenever employee was absent or at lunch.
- Managed internal operational standards and productivity targets.
Lead
Beauty Systems Group
11.2000 - 10.2020
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality output.
- Input data into computer programs and filing systems.
- Load/Unload Trucks
- Shipping/Receiving
- Forklift Experience
- Picked/Packed Shipments
- KPI'S
- Processed Returns
- Inventory Control
Education
High School Diploma -
Tri-Village High School
New Madison, OH05.1999
Skills
- Strategic Thinking
- Team Management
- Data-driven decision-making
- Customer Service
- Calm and Professional Under Pressure
- Microsoft Office
- Data Entry
- Work Prioritization
- Order documentation
- Staff education and training
- Policies and Procedures Adherence
Timeline
Customer Experience Lead
Blue Jug Innovation
02.2024 - Current
Customer Service Representative
Pohl Transportation
10.2023 - 01.2024
Operations Supervisor
Yellow
10.2020 - 01.2023
Lead
Beauty Systems Group
11.2000 - 10.2020
High School Diploma -
Tri-Village High School