Kayla Cooper
Conway,SC
Summary
Customer-focused retail manager with a strong foundation in empathy, active listening, and solution-driven service. Recognized for creating meaningful customer connections while leading high-performing teams in fast-paced environments. Quick to adapt, confident in multitasking, and skilled at balancing operational priorities with genuine care for both clients and staff.
Overview
4
4
years of professional experience
Work History
Customer Experience Lead
Victoria’s Secret
Myrtle Beach, SC
12.2024 - Current
- Led customer experience initiatives to enhance brand loyalty and satisfaction.
- Mentored team members on best practices for delivering exceptional customer service.
- Managed multiple projects simultaneously, delivering on-time completions while exceeding customer expectations at every turn.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
Assistant Manager
Spirit Halloween LLC
Myrtle Beach, SC
08.2022 - 11.2024
- Assisted in managing daily store operations and ensured team adherence to company policies.
- Monitored inventory levels and coordinated restocking efforts during peak season.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Vine And Branches
Conway, SCSkills
- Strategic thinking
- Team management
- Problem-solving skills
- Attention to detail
- Multitasking
- Customer service excellence
Timeline
Customer Experience Lead
Victoria’s Secret
12.2024 - Current
Assistant Manager
Spirit Halloween LLC
08.2022 - 11.2024
High School Diploma -
Vine And Branches