Diona Jackson
Fort Valley,GA
Summary
Personable and dedicated professional with extensive experience. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Amazon
02.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Teacher
A Brighter Choice Early Learning Center
08.2019 - 01.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Teacher
Stepping Stones Daycare
08.2016 - 08.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Crew Member
Wendys Restaurant
04.2013 - 09.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Peach County High School
Fort Valley, GA05.2016
Skills
- Customer Service Oriented
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry and Database
- HIPAA Compliance
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Scheduling
- Microsoft Outlook
- Strong Work Ethic
- Hospitality service expertise
- Adaptable and Flexible
- Reliability
- Decision-Making
- Attention to Detail
- Effective Communication
- Time Management
Timeline
Customer Service Representative
Amazon
02.2021 - 05.2024
Teacher
A Brighter Choice Early Learning Center
08.2019 - 01.2021
Teacher
Stepping Stones Daycare
08.2016 - 08.2019
Crew Member
Wendys Restaurant
04.2013 - 09.2017
High School Diploma -
Peach County High School