DIONARDO SOSA SAINTHILAIRE
Lodi,NJ
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for service excellence. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
MAMAJUANA CAFE PLAINFIELD
Plainfield, NJ
12.2022 - 05.2023
- Calculated charges, issued table checks, and collected payments from customers.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Collected tickets and followed proper cash-handling procedures.
Assistant Manager
McDonald's Restaurant
Hackensack, NJ
03.2021 - 04.2023
- Ensured compliance with safety regulations and company policies.
- Coordinated with other departments to ensure smooth flow of operations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Busser
North Arlington dinner
North Arlington, NJ
11.2019 - 01.2021
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Notified manager of issues with equipment or breakage.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Conducted regular checks on customer satisfaction levels during meal service.
Education
High School Diploma -
DIVINA PROVIDENCIA
DOMINICAN REPUBLIC07-2015
Skills
- Beverage knowledge
- Dessert recommendations
- Complaint resolution
- Food service promotion
- Seating management
- Cash handling
- Alcoholic beverage service
- Order taking
- Memory retention
- Customer service
- Table setting
- Mixed drinks
- Personal hygiene
- Allergy awareness
- Conflict management
- Food hygiene
- Banquet coordination
- Menu specials memorization
Certification
- HYDROCARBON MANAGEMENT
- CUSTOMER SERVICES
- IT TECHNICIAN
- SERVSAFE FOOD HADLER CERTIFICATION
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Restaurant Waiter
MAMAJUANA CAFE PLAINFIELD
12.2022 - 05.2023
Assistant Manager
McDonald's Restaurant
03.2021 - 04.2023
Busser
North Arlington dinner
11.2019 - 01.2021
High School Diploma -
DIVINA PROVIDENCIA
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