Diondre Goins
Baltimore,MD
Summary
Hospitality and customer service professional with 4+ years delivering guest satisfaction in fast-paced environments. Skilled in guest relations, conflict resolution, service recovery, and high-volume customer support. Strengths include clear communication, attention to detail, and cross-department coordination to resolve issues quickly.
Overview
5
5
years of professional experience
Work History
Table Games Dealer
Caesars Entertainment
Baltimore, Maryland
01.2025 - 01.2026
- Engaged guests at multiple table games, delivering exceptional customer service to enhance their gaming experience.
- Monitored compliance with house rules and gaming regulations, ensuring fair play and a safe environment.
- Accurately handled cash transactions, maintaining records of chips and payouts.
- Exhibited a professional demeanor and positive attitude during all interactions.
- Performed functional game duties promptly by efficiently managing money and chips.
- Collaborated with staff members to improve guest experiences and foster a welcoming atmosphere.
- Welcomed incoming guests warmly to create an exciting atmosphere.
- Promoted fair play by enforcing gaming regulations among patrons.
Concierge
PM Hotel Group
Baltimore, Maryland
01.2021 - 01.2024
- Provided personalized assistance to guests, enriching experiences during stays.
- Suggested dining, entertainment, and attractions to elevate guest experiences.
- Collaborated with hotel staff to deliver seamless service across all departments.
- Maintained up-to-date knowledge of hotel services and local attractions for accurate guest information.
- Resolved guest inquiries promptly, ensuring swift resolutions for issues and complaints.
- Resolved customer complaints effectively, achieving satisfactory outcomes for guests.
- Coordinated administrative tasks for concierge services, optimizing operational flow.
Education
Some College (No Degree) - Computer Graphics
Full Sail University
Winter Park, FLSkills
- Enforcing game rules
- Transaction management
- Regulatory compliance
- Guest services
- Customer engagement
- Conflict resolution
- Documentation management
- Customer relationship management
- Time management
- Technology proficiency
- Creative problem solving
- Team communication
- Empathetic listening
- Travel coordination
Affiliations
- Photography
- Culinary arts
Timeline
Table Games Dealer
Caesars Entertainment
01.2025 - 01.2026
Concierge
PM Hotel Group
01.2021 - 01.2024
Some College (No Degree) - Computer Graphics
Full Sail University