Dione Parker
Girard,OH
Summary
Dynamic hospitality professional with 30 years of experience in Food/Service industry. Successfully manages food, accommodation and travel to give guests smooth, world-class experiences.
Overview
9
9
years of professional experience
Work History
Hospitality Cordinator
Bob Evans Restaurant
2021.03 - Current
- Maintained exacting standards of quality and performance.
- Increased clients by carefully training staff to be accountable and motivated through hands-on training.
- Identified and resolved customer complaints concerning food or lodging.
- Monitored revenue decision making-processes to provide support and aid to senior leadership.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Acknowledged outstanding staff performance to boost morale.
- Cross- trained employees in areas to meet customers' needs and expectations.
- Handled reservations efficiently, optimizing room allocation based on guests'' preferences and availability constraints.
Sales Associate
Handyman Hardware
2019.11 - 2020.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Manager
Bourbon House 45
2015.11 - 2016.11
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Education
High School Diploma -
Champion High School
Warren, OH05.1986
Skills
- Strong Organization
- Exceptional communication
- Key Control
- Upselling Services
- Inventory counting
Timeline
Hospitality Cordinator
Bob Evans Restaurant
2021.03 - Current
Sales Associate
Handyman Hardware
2019.11 - 2020.05
Manager
Bourbon House 45
2015.11 - 2016.11
High School Diploma -
Champion High School
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