Dionella D Rivas
Margate,FL
Summary
Workforce‑development professional with extensive experience in case management, program compliance, and staff supervision. Skilled in counseling, motivating, and tracking client progress while maintaining confidentiality. Strong knowledge of community resources and program policies. Recognized for organizational excellence, sound judgment, and a compassionate, solutions‑focused approach. Bilingual.
Overview
8
8
years of professional experience
Work History
WIOA Supervisor
Career Source Broward
Oakland Park, FL
03.2024 - Current
- Supervised daily operations to ensure compliance with organizational standards.
- Trained and mentored staff on best practices and operational procedures.
- Assisted in developing strategic plans to meet organizational goals and objectives.
- Resolved customer inquiries and issues promptly, enhancing overall service quality and satisfaction.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
WIOA Case Manager
Career Source Broward
Oakland, FL
06.2022 - 03.2024
- Delivered comprehensive case management for customers seeking training, internships, and employment.
- Reviewed ITA applications and supporting documents for eligibility.
- Assisted in training new and existing staff.
- Exceeded KPIs and enrollment goals; enrolled 90+ customers across ITA, WEX, and OJT programs.
- Facilitated services to reduce barriers and support employment readiness.
- Assisted with monthly desk reviews to ensure accuracy and compliance.
- Ensured all services met federal, state, and organizational standards.
Welfare Transition Case Manager
Career Source Broward
Oakland Park, FL
12.2020 - 05.2022
- Counseled customers to support life adjustments and positive decision‑making.
- Referred customers to support services and training programs.
- Developed individualized career plans and conducted required follow‑ups.
- Maintained accurate documentation and case files.
- Evaluated career‑plan effectiveness and adjusted services as needed.
- Coached customers on job‑search and employment‑retention strategies.
SNAP Case Manager
Career Source South Florida
Miami, FL
12.2017 - 12.2020
- Coordinated client assessments to develop personalized employment plans.
- Facilitated workshops on job search strategies and resume writing.
- Managed case documentation to ensure compliance with regulatory standards.
- Collaborated with community organizations to expand client resources and support networks.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Education
Bachelor of Science - Hospitality Administration And Management
Universitas A Sacro Corde
San Juan, Puerto Rico06-1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Decision-making
- Staff development
- Policy enforcement
Accomplishments
- Employee of the Month – Mar 2022
- GEM Award – Sep 2022
- Workforce Summit – Sep 2022
- Region WIOA Top Performer – 2023
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
WIOA Supervisor
Career Source Broward
03.2024 - Current
WIOA Case Manager
Career Source Broward
06.2022 - 03.2024
Welfare Transition Case Manager
Career Source Broward
12.2020 - 05.2022
SNAP Case Manager
Career Source South Florida
12.2017 - 12.2020
Bachelor of Science - Hospitality Administration And Management
Universitas A Sacro Corde