Dionicia Escurra
Customer Service Associate
San Marcos,CA
Summary
Responsible and Motivated Bilingual Customer Service Associate dedicated to delivering best-in-class customer Service for 23 years of valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Innovative Body Science Corp.
11.2023 - 04.2025
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers complains/problems.
- Assist the CEO communicate with all employees in both English and Spanish.
- Assist in the accounting dept. with filling and reports.
- Take orders over the phone, web orders and into QuickBooks, creating a Sales Orders, Processing Credit Card. Notify the appropriate departments so the orders can be filled.
- Greet customers who enter the lobby area.
- Provide necessary information to new customers regarding products and services.
- Issue call tags/credit memos and record in a log book. Issue claims to accounting or credit to customers.
- Follow up with new customers and orders shipped.
- Analyze first customer contact (Send Credit Application, Terms and Conditions, Resale and Costumer Profile)
- Sales calls to include - up selling and introducing all product launches and promotions.
- Complete assigned projects in the time alloted.
Customer Service Executive
Temsha Corp.
01.2002 - 10.2023
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Reviewed account and service histories to identify trends and issues.
- Answered questions from customers by phone and email, offering company details and policy information as requested.
- Assisted customers with making payments or establishing payment plans tp bring accounts current.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Explained benefits, features and recommendations to maximize client retention.
- Communicated to customers about product quality, value and style.
Education
Associate of Science - Department of Food Science And Nutrition
Chapman University
Orange, CA03-2005
Bachelor of Computer Applications - For Business Course
Foundation College
San Diego, CA06-2001
Business Administration
Palomar College
San Marcos, CA06-2000
Skills
- Fluent in English, Spanish, Guarani
- Customer and Vender Relations
- Buyers/Sales experience
- Problem-solving abilities
- Account management
- Payment processing
- Microsoft Office
- Shipping and receiving understanding
- Familiar with CRM systems
Timeline
Customer Service Representative
Innovative Body Science Corp.
11.2023 - 04.2025
Customer Service Executive
Temsha Corp.
01.2002 - 10.2023
Associate of Science - Department of Food Science And Nutrition
Chapman University
Bachelor of Computer Applications - For Business Course
Foundation College
Business Administration
Palomar College
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