Dionisia Tapia-Vasquez
Claim Adjuster
Palm Coast,FL
Summary
Dedicated, and disciplined automotive and residential property professional seeking to contribute and grow with a dynamic, progressive, and innovative organization. Able to effectively and efficiently resolve issues, meet challenging goals and objectives. Excellent communication, interpersonal skills, and strong analytical negotiation skills with customer service experience.
Result-driven professional equipped for claims adjustment roles. Adept at navigating intricate claims processes and fostering collaborative team environments to achieve optimal outcomes. Highly reliable and adaptable, with strong investigative and negotiation skills valued by employers.
Overview
26
26
years of professional experience
Work History
Independent Adjuster
Jimmie Giles Financial
01.2016 - Current
- Deployment 09/29/2017-04/30/2024 Hurricane Milton, Helene Ian, Idalia, Nicole, Assigned to CITIZENS Insurance
- Deployment 09/28/2016-01/15/2017 Hurricane Matthew - Assigned to Safepoint Insurance
- Verified coverage, investigated, and evaluated claims determining the extent of the carrier's potential liability.
- Daily claims, non-weather-related water claims, catastrophe claims, and supplemental claims for residential property.
- Set reserves.
- Issued payments for damages, supplements, recoverable depreciation, water mitigation, mold remediation, and assignment of benefits.
- Reviewed and approved estimates and supplements.
- Made corrections to estimates or supplements using Xactimate. Also noted the claims’ progress in XactAnalysis.
- Reviewed claims to see where it was appropriate to hire engineers or experts for additional evaluation of the loss and schedule accordingly.
- Composed partial denials, denials, and reservation of rights letters to send to the appropriate parties.
- Negotiated and obtained releases from public adjusters or attorneys based on my authority.
Independent Adjuster
EBERL Claim Services
01.2014 - 01.2022
- Deployment Dates: 06/01/2021-07/31/2022; 03/10/2018-06/15/2019; 03/15/2017-01/30/2018; 11/20/2015-07/01/2016; 11/04/2014-09/10/2015
- Handle General and Complex liability claims.
- Obtained recorded statement, police reports, property damage, and estimates.
- Investigate and evaluate claims determining extent of carrier potential liability to settle claims in accordance with policy provision.
- Coordinate appraisals with repair shops and field appraisers to assess physical damages for each party’s vehicle.
- Assist Independent adjuster in training, setting reserves, reviewing files for accuracy, estimates, negotiations and settlement.
- Utilized Audatex, Mitchell, and CCC to estimate the amount of damage on vehicles.
- Total loss for multiple states.
- Weekly team leader for top performer award.
Desk Adjuster
FEDNAT Insurance
09.2019 - 05.2021
- Verified coverage, investigated, and evaluated claims determining the extent of the carrier's potential liability.
- Daily claims, non-weather-related water claims, catastrophe claims, and supplemental claims for residential property.
- Set reserves.
- Issued payments for damages, supplements, recoverable depreciation, water mitigation, mold remediation, and assignment of benefits.
- Reviewed and approved estimates and supplements.
- Made corrections to estimates or supplements using Xactimate. Also noted the claims’ progress in XactAnalysis.
- Reviewed claims to see where it was appropriate to hire engineers or experts for additional evaluation of the loss and schedule accordingly.
- Composed partial denials, denials, and reservation of rights letters to send to the appropriate parties.
- Negotiated and obtained releases from public adjusters or attorneys based on my authority.
Independent Adjuster
Lozano Insurance
01.2017 - 01.2018
- Deployment Dates: 09/27/2017-10/01/2018-Hurricane Irma Assigned to Heritage Claims
- Verified coverage, investigated, and evaluated claims determining the extent of the carrier's potential liability.
- Daily claims, non-weather-related water claims, catastrophe claims, and supplemental claims for residential property.
- Set reserves.
- Issued payments for damages, supplements, recoverable depreciation, water mitigation, mold remediation, and A.O.B.
- Reviewed and approved estimates and supplements.
- Made corrections to estimates or supplements using Xactimate. Also noted the claims’ progress in XactAnalysis.
- Reviewed claims to see where it was appropriate to hire engineers for additional evaluation of the loss and schedule accordingly.
- Composed partial denials, denials, and reservation of rights letters to send to the appropriate parties.
Independent Adjuster
E.A. RENFRO
01.2014 - 01.2017
- Deployment Dates: 01/30/2017-03/01/2017
- Verified coverage, investigated, and evaluated claims determining the extent of the carrier's potential liability.
- Daily claims, non-weather-related water claims, catastrophe claims, and supplemental claims in the field for residential property.
- Set reserves.
- Issued payments for damages, supplements, recoverable depreciation, water mitigation, mold remediation, and A.O.B.
- Reviewed and approved estimates and supplements.
- Made corrections to estimates or supplements using Xactimate. Also noted the claims’ progress in XactAnalysis.
- Reviewed claims to see where it was appropriate to hire engineers for additional evaluation of the loss and schedule accordingly.
- Composed partial denials, denials, and reservation of rights letters to send to the appropriate parties.
Office Manager
BAUER AGENCY INC
01.2007 - 01.2014
- Investigated new property damage losses.
- Interviewed claimants, conducted recorded statements, documenting accident facts, and obtained police reports.
- Analyzed insurance company's legal responsibility, specific laws and claims regulations
- Ensured practical conclusion of claims by negotiation
Property Damage Adjuster
ACCESS GENERAL
01.2006 - 01.2007
- Verified coverage investigated and evaluated claims determining the extent of the carrier's potential liability.
- Conducted interviews with claimant, witnesses, and obtained police reports
- Settled claims, issued payment all pursuant to company policy and guidelines
Underwriter
SOUTHERN INSURANCE UNDERWRITERS
01.2004 - 01.2006
- Cancelled and reinstated policies.
- Sent cancellation notices due to non-payment, or information found in MVR
- Maintained ISO report.
Insurance Agent
ESQUIRE INSURANCE AGENCY
01.2000 - 01.2004
- Wrote policies, and quotes for potential clients.
- Create, maintain, and updated files for policyholders.
- Informed policyholders when payments were late or contacted policyholders at time of renewal.
- Handled payment, reinstatements, cancellations, and refunds.
- Used comparative rater screen to evaluate companies that would best suit client's insurance needs.
- Making decisions to determine eligibility by underwriting the insured binder.
Education
COMMUNICATIONS
GEORGIA PERIMETER COLLEGE
DUNWOODY, GAINSURANCE AND LICENSING COURSEWORK
R.S THOMAS
No Degree - Flood Certification
FEMA NFIP
Palm Coast, FLSkills
- Proficient in Microsoft Office and Citrix
- Skilled in using XactAnalysis and Xactimate
- ECS expertise
- Experience with CCC and State Farm systems
- Florida licensed insurance adjuster
- Policy interpretation
- Insurance regulations
- Customer service
- Problem-solving
- Highly motivated
- Multitasking and organization
- Attention to detail
- Critical thinking
- Team collaboration
- Verbal and written communication
- Claims processing
Accomplishments
- Served as Lead Adjuster for numerous complex claims.
Languages
Spanish
Professional Working
Certification
NFIP Flood Certified
FCN # 70013777
Timeline
Desk Adjuster
FEDNAT Insurance
09.2019 - 05.2021
Independent Adjuster
Lozano Insurance
01.2017 - 01.2018
Independent Adjuster
Jimmie Giles Financial
01.2016 - Current
Independent Adjuster
EBERL Claim Services
01.2014 - 01.2022
Independent Adjuster
E.A. RENFRO
01.2014 - 01.2017
Office Manager
BAUER AGENCY INC
01.2007 - 01.2014
Property Damage Adjuster
ACCESS GENERAL
01.2006 - 01.2007
Underwriter
SOUTHERN INSURANCE UNDERWRITERS
01.2004 - 01.2006
Insurance Agent
ESQUIRE INSURANCE AGENCY
01.2000 - 01.2004
INSURANCE AND LICENSING COURSEWORK
R.S THOMAS
No Degree - Flood Certification
FEMA NFIP
COMMUNICATIONS
GEORGIA PERIMETER COLLEGE
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