Dionna L Brooks
Savannah
Summary
Dynamic Advanced Medical Support Assistant with extensive experience at the Department of Veterans Affairs, excelling in patient care coordination and appointment scheduling. Proven ability to enhance operational efficiency through strong communication and meticulous data entry, ensuring seamless healthcare delivery and compliance with HIPAA regulations. While seeking to obtain a position to use my technical, analytical, and human relation business skills.
Overview
26
26
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Savannah
10.2015 - Current
- The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (PACT, Specialty Clinics, Community Care) and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients.
- Clerical duties: maintain appointment schedules for Primary Care, Mental Health, Physical Therapy, and Specialty Departments, while preparing any required pre-appointment documents, scheduling the appropriate level of care, and documenting within the schedule of the appropriate consult.
- Obtains medical documentation from community providers, scans to appropriate consult within the Computerized Patient Record System (CPRS) and alerts VA providers for continuity of care.
- Coordinates internal and external care between customers and providers.
- Appropriate usage, understanding, and knowledge of a wide array of VHA (ISS, Vista, CPRS, ICB, VetLink, etc.) and other consumer software applications (MS Word, MS Outlook, etc.) as appropriate.
- Additionally, the incumbent can appropriately operate other typical office equipment such as printers, scanners, fax machines, etc.
- Supports clinic/program operations by consistently complying with the business rules and updates outlined in VHA Directive 1230 & 1232 (Outpatient Scheduling Processes and Consult Processes and Procedures).
- Schedules appointments per the Patient/Provider-driven established rules and guidelines.
- Appointment management includes scheduling, canceling, entering no-shows, entering recall, entering appropriate and informative comments, documenting all contact attempts, and taking actions on new consultations.
- Serves as key contact for veteran, family, and staff regarding administrative information concerning healthcare benefits.
- Answers phone calls and emails in a timely manner while providing accurate assistance to inquiries by responding appropriately within one business day.
- Processes incoming patient secure messaging through My HealtheVet (MHV) and coordinates with care team as appropriate.
- Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
- Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Identifies incomplete encounters and communicates findings to providers as needed.
- Assists the team to reinforce the plan of care and self-help solutions.
- Enters appropriate information into the electronic record.
- Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
- Research, review, correct and then update to ensure that patient’s medical insurance information is captured and billed correctly.
- Manages patient systems to verify and validate accuracy and resolve issues.
- Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
Surgery Center Supervisor
Optim Health
Savannah
06.2006 - 10.2015
- The Surgery Center Supervisor plans, organizes, directs and evaluates the activities for the clerical and business operations of the ambulatory surgery center.
- Schedules and retrieves insurance approval via precertification for patient diagnostic testing, outpatient and inpatient surgeries while verifying benefits.
- Manages ad hoc reports for data capture and quality improvement activities relating to a wide range of source data collection and information systems for the Director of Reimbursement while establishing and maintaining the standard operational measurements of the ambulatory surgery center.
- Conducts and attends departmental staff meetings to ensure total quality management was established and maintained.
- Conducts employee yearly evaluations to ensure classification, and position management.
- Manages employee timecards including time off requests.
- Assists physicians and their staff with any concerns pertaining to surgical patient care, etc.
- Assigns employee coverage for short-staffed departments along with answering a multi-phone line.
- Conducts interviews for recruitment and employee placement.
Front Desk Medical Receptionist
Cardiology Associates of Savannah
Savannah
02.2003 - 06.2006
- Medical receptionists are professionals who are responsible for coordinating the daily administration of doctors, staff, visitors, and patients at a healthcare facility.
- Appointments are scheduled, answer patient inquiries, and assist with patient emergencies.
- To ensure success, medical receptionists are confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility.
- While working under pressure multi-tasking in a fast-paced environment and effectively reacting to patient emergencies.
- Greet and attend to patients in person and over the phone.
- Professionally assist doctors, staff, visitors, and patients.
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
- Answer all phone calls in a professional and courteous manner.
- Perform all duties within HIPAA regulations.
- Maintain confidentiality of all doctors, staff, and patient information.
- Schedule appointments between doctors and patients.
- Liaise between medical departments with discretion and professionalism.
- Adhere to policy and procedures during all activities.
- Assist with admissions/treatment as per agreed protocols.
- Ensure that stock levels are adequate, and orders are made timeously.
- Communicate medical results to patients under clinical supervision.
- Complete accurate documentation of patient visits.
- Ensures correct and update insurance information is captured.
Unit Clerk
St. Joseph Hospital
Savannah
06.2000 - 02.2003
- Unit clerks perform clerical and administrative duties, such as answering the telephones and assisting patients at hospitals and medical facilities.
- Visitors are greeted, maintain patient’s personal, along with medical records, equipment, and supplies, while providing support to the medical team.
- Unit clerks manage the phone desk, enter data for the admission and discharge of patients, ensure that all records are kept up to date, book appointments for patients, and order supplies.
- Unit clerks ensure that the medical unit runs smoothly, that health protocols are adhered to, and that high levels of patient confidentiality are always maintained.
- Greeting patients and visitors and attending to their queries.
- Answering, screening, and routing incoming calls.
- Managing patient appointments, admissions, and discharges.
- Capturing patient information into the database and performing back-ups.
- Transferring patients' medical information from the nurses' records to patients' medical records.
- Referring inquiries to nurses and doctors.
- Ensuring the smooth operation of the unit by adhering to policies and procedures and reporting on changes that must be made.
- Checking unit supplies, anticipating inventory requirements, placing orders, and overseeing receipt of the supplies.
- Maintaining a safe and hygienic environment by adhering to infection-control regulations.
- Reporting orders given by the doctor relating to patients' dietary and medication requirements.
Education
Associate Professional in Human Resources Certificate - Savannah, GA
Savannah Technical College
Savannah, GA09.2025
Master of Public Administration - Savannah, GA
South University
Savannah, GA12.2020
Bachelor of Business Administration - Savannah, GA
South University
Savannah, GA06.2019
MOUS Technician Certificate - Savannah, GA
Savannah Technical College
Savannah, GA12.2003
Computer Support Specialist Certificate - Savannah, GA
Savannah Technical College
Savannah, GA03.2001
Skills
- Project management
- Customer service
- Data entry
- Appointment scheduling
- Team collaboration
- Patient care coordination
- Insurance verification
- Medical terminology
- Strong communication
- HIPAA compliance
- Electronic health records management
References
- Lakiesha Long, (808)-551-5625
- Vernette Harris, (912)-308-6718
- Tracey Nelson, (813)-846-4152
- Cheryl Moore, (912)-844-5654
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2015 - Current
Surgery Center Supervisor
Optim Health
06.2006 - 10.2015
Front Desk Medical Receptionist
Cardiology Associates of Savannah
02.2003 - 06.2006
Unit Clerk
St. Joseph Hospital
06.2000 - 02.2003
Associate Professional in Human Resources Certificate - Savannah, GA
Savannah Technical College
Master of Public Administration - Savannah, GA
South University
Bachelor of Business Administration - Savannah, GA
South University
MOUS Technician Certificate - Savannah, GA
Savannah Technical College
Computer Support Specialist Certificate - Savannah, GA
Savannah Technical College