Dionna Conner
Educator/Tech Support/COO
Colorado Springs,CO
Summary
Strategic leader with a strong foundation in education, technical support, and digital platforms. Skilled at training diverse learners, simplifying complex concepts, and creating engaging learning materials.
Overview
11
11
years of professional experience
6
6
Certifications
Work History
Digital Support Analyst
Ent Credit Union
01.2025 - Current
- Train and guide members in the use of digital banking tools, including online platforms, mobile apps, and digital wallets
- Troubleshoot and resolve user issues while documenting processes to inform future support and training materials
- Collaborate with IT teams to ensure smooth adoption of digital solutions and enhance overall user experience
Chief Operating Officer
Good Samaritan Providers
01.2023 - Current
- Oversaw staff onboarding, training, and professional development to align workforce skills with organizational needs
- Developed operational policies and training processes to ensure compliance and consistent service delivery
- Guided teams through organizational change, emphasizing adaptability and continuous improvement
High School Science Teacher
Atlas Preparatory
01.2023 - 01.2024
- Designed and delivered engaging lessons, using hands-on and technology-driven instruction to support diverse learners
- Integrated digital tools into teaching, boosting student digital literacy and confidence
- Monitored learner progress and provided personalized feedback to ensure mastery of concepts
English Language Instructor
01.2015 - 01.2020
- Designed curriculum and training for learners of all ages, incorporating digital platforms and interactive activities
- Delivered online and in-person instruction, adapting teaching methods based on assessment data and learner needs
- Mentored new instructors, standardizing training and improving teaching quality across teams
Education
Master of Science - I.T Management
WGU
12.2025
Bachelor of Applied Science - Organizational Leadership
Union University
Associate of Science - Graphic Design
Jackson State Community College
Skills
- Team leadership
- Digital support
- Customer service
- Remote support
- Issue resolution
- Training and coaching
- Software troubleshooting
- User training
Certification
- 150-hour TEFL Certificate
- Young Learners-Cambridge Teaching Certificate (Band 3)
- CLIL-Cambridge Teaching Certificate (Band 3)
- Module 1-Cambridge Teaching Certificate (Band 3)
- Module 2-Cambridge Teaching Certificate (Band 3)
- Module 3-Cambridge Teaching Certificate (Band 3)
Affiliations
- Americorp Member, 06/01/23-06/30/24
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridPortfolio
150 hour TEFL
150 hour TEFL
Timeline
Digital Support Analyst
Ent Credit Union
01.2025 - Current
Chief Operating Officer
Good Samaritan Providers
01.2023 - Current
High School Science Teacher
Atlas Preparatory
01.2023 - 01.2024
English Language Instructor
01.2015 - 01.2020
Master of Science - I.T Management
WGU
Bachelor of Applied Science - Organizational Leadership
Union University
Associate of Science - Graphic Design
Jackson State Community College
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