Dionna Spencer
Springfield,MA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Administrative Specialist
Department of Motor Vehicles
Charleston, SC
09.2018 - 08.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Assessed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Maintained security and data integrity of databases.
Math Fellow
Springfield Public Schools, Massachusetts
Springfield, MA
09.2014 - 06.2018
- Assisted with improving student grasp of material and academic development.
- Tutored 3 to 4 students in small groups and individual sessions, depending upon individual needs.
- Monitored and graded different quizzes and tests.
- Instructed students in diverse fundamental and advanced math concepts.
- Recorded student progress and tutoring session details.
- Reviewed, evaluated and marked assignments and examinations.
- Communicated with teachers to provide students with comprehensive support.
Education
Associate of Arts - Psychology
Westfield State University
Westfield, MA05.2013
Skills
- High-energy attitude
- Credit card payment processing
- Data entry
- Problem-solving abilities
- Clerical support
- Microsoft Office expertise
- Customer Service
- Problem resolution
- Multitasking
Accomplishments
- Promoted from Administrative Specialist to Lead Administrative Specialist, in less than 12-months
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the Month (three times) and Employee of the Region (once) for outstanding performance and team contributions.
Timeline
Administrative Specialist
Department of Motor Vehicles
09.2018 - 08.2021
Math Fellow
Springfield Public Schools, Massachusetts
09.2014 - 06.2018
Associate of Arts - Psychology
Westfield State University