Janelle Harris
Sterling Heights,MI
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
onsite business
Shelby Township, MI
01.2022 - Current
- Organized and maintained filing systems, both paper and electronic.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Ordered supplies and maintained an inventory of office equipment.
- Provided support to other departments by completing clerical tasks as needed.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
Customer Care/Communications Specialist
Verizon
Remote, MI
06.2020 - 12.2021
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Processed orders accurately and efficiently according to established procedures.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Comcast, Xfinity
Canton, MI
03.2018 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Arts - Graphic Design
Wayne County Community College District
Detroit, MISkills
- Filing And Data Archiving
- File Distribution
- File Management
- File Organization
- Friendly, Positive Attitude
- Time Management
- Communication
- Clerical Support
- Positive And Professional
- High-Energy Attitude
- Customer Support
- Summary Reporting
References
References available upon request.
Timeline
Office Administrative Assistant
onsite business
01.2022 - Current
Customer Care/Communications Specialist
Verizon
06.2020 - 12.2021
Customer Service Representative
Comcast, Xfinity
03.2018 - 06.2020
Associate of Arts - Graphic Design
Wayne County Community College District
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