Dionne Brown
North Las Vegas,NV
Summary
Detail-oriented professional with a proven track record in front desk operations and customer satisfaction. Skilled in managing multi-line phone systems and resolving guest complaints effectively, contributing to a positive team environment and operational efficiency.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Two Turnberry Place
Las Vegas, NV
07.2024 - Current
- Handled multi-line phone system, directing calls and addressing inquiries promptly and professionally.
- Assisted in maintaining accurate records of reservations, occupancy rates, and guest preferences.
- Resolved guest complaints effectively, maintaining positive relationships and enhancing overall experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Sales Associate
Resorts World Las Vegas
Las Vegas, NV
09.2022 - 05.2023
- Delivered exceptional customer service, enhancing guest experiences and fostering loyalty.
- Operated point-of-sale systems to facilitate smooth transactions and maintain financial accuracy.
- Collaborated with team members to achieve sales targets and improve overall performance metrics.
- Assisted in inventory management, ensuring accurate stock levels and efficient replenishment processes.
- Resolved customer inquiries and concerns promptly, maintaining high satisfaction levels consistently.
Front End Key Holder
DDs Discounts
Las Vegas, NV
07.2013 - 02.2022
- Trained and mentored new staff on customer service protocols and sales strategies.
- Supervised daily operations, ensuring optimal inventory management and store organization.
- Managed cash handling processes, maintaining accuracy in register operations and financial reporting.
- Implemented loss prevention measures, reducing shrinkage through effective monitoring practices.
- Coordinated merchandise displays to enhance customer experience and drive sales performance.
- Resolved customer inquiries efficiently, fostering a positive shopping environment and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Health Aide
At Home Care Group
Las Vegas, NV
10.2017 - 08.2019
- Monitored vital signs, documenting changes to maintain accurate health records.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Provided personal care assistance, ensuring comfort and dignity for clients in home settings.
School Crossing Guard
ACMS-All City Management Services
Las Vegas, NV
10.2017 - 08.2019
- Ensured safe and efficient pedestrian crossings during peak school hours.
- Monitored traffic patterns to enhance safety protocols for students.
- Trained new crossing guards on safety procedures and emergency protocols.
- Collaborated with school officials and parents to promote safety awareness.
Sales Associate
Walgreens
Las Vegas, NV
02.2015 - 11.2015
- Provided product knowledge support, enabling customers to make informed purchasing decisions.
- Participated in promotional events, contributing to brand visibility and driving foot traffic to the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Science - Retail Business Management And Marketing
Colorado Technical University
Colorado Springs, COSkills
- Front office management
- Multi-line management
- Customer service
- Administrative skills
- Data entry
- Cash management
- Attention to detail
- Time management
- Problem-solving skills
- Team collaboration
- Office organization
- Listening skills
Timeline
Front Desk Receptionist
Two Turnberry Place
07.2024 - Current
Sales Associate
Resorts World Las Vegas
09.2022 - 05.2023
Health Aide
At Home Care Group
10.2017 - 08.2019
School Crossing Guard
ACMS-All City Management Services
10.2017 - 08.2019
Sales Associate
Walgreens
02.2015 - 11.2015
Front End Key Holder
DDs Discounts
07.2013 - 02.2022
Associate of Science - Retail Business Management And Marketing
Colorado Technical University