Dionne Fields

Handle inbound patient calls regarding billing and account balances

Provided clear explanations of healthcare changes and payments options

Resolved account issues while maintaining HIPAA compliance

Documented interactions and processed payments accurately

Processed patients registration forms and insurance information

Greeted patients and visitors in a friendly manner, providing assistance with patient

Assisted with patient registration process by verifying insurance coverage

Process payments, copays

Worked in Next-Gen system

Assisted with preparation and serving of food in line with established nutrition guidelines

Developed nutrition plans addressing individual patient diabetes and food allergies

Assessed calories, sodium, sugar, and other nutrition data to oversee patient’s diets.

Provided support to individuals with special dietary need to meet unique nutritional.

Picked and packed prescription items using RF scanners

Verified accuracy of orders, lot numbers, and expiration dates

Met productivity and safety standards in pharmacy distributions setting

Assisted stroke patient with activities of daily living, including bathing and personal hygiene

Prepare meals in accordance with dietary needs and physician recommendations

Monitored and administered blood pressure medication as prescribed

Reordered medications and ensured adherence to prescribed treatment plans

Monitored and recorded blood pressure readings and reported concerns as needed

Laundered clothing and maintained a clean, safe living environment