Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DARSHE WILLIAMS

Orlando,Fl

Summary

Customer service professional with a drive for long-term career growth. Dedicated to ensuring customer satisfaction and contributing to company success. Experienced in managing high volumes of inbound calls and maintaining strong customer relationships. Skilled in using CRM systems, active listening, and multitasking as well as coordinating busy offices and maintaining professionalism in stressful situations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Customer Service Representative

LabCorp
Orlando, USA
04.2022 - 10.2024
  • Recording detailed patient education and medical information per department protocols in the Electronic Medical Record
  • Executed call management efficiently using robust clinical judgment
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance.
  • Handled grievances empathetically, fostering continued patronage.
  • Addressed claim denials adhering to insurance guidelines
  • Assigned ICD-10 and CPT-4 codes following coding guidelines
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.

Healthcare Customer Service Representative

Signify Health
, FL
08.2020 - 12.2022
  • Enhance patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Facilitate smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Expedite service times with effective triage of incoming calls, directing patients to the correct department or resource.
  • Streamline appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
  • Uses the insurance verification systems to contact the patient and their partner's insurance to verify benefits, identify benefit maximums, and coordinate benefits.
  • Ensures all insurance requirements are met, secures payer authorizations with insurance for required services in an expeditious manner, and ensures that all documentation is entered according to division workflow to facilitate information sharing with all staff.
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.

Medical Appointment Scheduler

Modivcare
, FL
01.2015 - 12.2020
  • Ensured systematic upkeep of patient records
  • Scheduled specialist visits for patient needs
  • Streamlined booking processes using advanced scheduling technology.
  • Achieved higher satisfaction rates with timely confirmations and reminders
  • Significantly lowered no-show rates through proactive client communication
  • Checked coverage details ahead of appointment confirmations and verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Compiled precise records for pre-authorization requests, denials, and appeals.

Coordinator/Mortgage Loan Servicing Representative

Ocwen Loan Servicing
West Palm Beach, FL
05.2014 - 11.2017
  • Directed organizational financial and budget activities to ensure operational funding
  • Facilitated communication between investors and the accounting team
  • Guarantees timely and precise completion of reconciliations according to investor standards.
  • Audited files with a focus on accuracy and compliance.
  • Assembled client investment portfolios for funding package preparation and delivery.
  • Evaluated loan applications for accuracy and completeness
  • Facilitated settlements of overdue accounts through various repayment options.

Education

Associate of Arts - General Education in English, Humanities, Social Sciences, Mathematics, & Natural Sciences

Palm Beach State College
Lake Worth, FL
05-2015

Skills

  • Software
  • Customer Acquisition Strategies
  • Data entry proficiency
  • Medical billing knowledge
  • Follow-Up Skills
  • Medical Terminology Knowledge
  • Insurance verification
  • Appointment scheduling
  • Patient education
  • Payment Posting
  • Patient Account Management
  • HIPAA compliance
  • Multitasking
  • Data entry
  • Complaint resolution

Certification

  • Certified Nursing Assistant
  • Certified Medical Assistant
  • EKG Technician
  • RBT
  • CPR/ BLS

References

References available upon request.

Timeline

Patient Customer Service Representative

LabCorp
04.2022 - 10.2024

Healthcare Customer Service Representative

Signify Health
08.2020 - 12.2022

Medical Appointment Scheduler

Modivcare
01.2015 - 12.2020

Coordinator/Mortgage Loan Servicing Representative

Ocwen Loan Servicing
05.2014 - 11.2017

Associate of Arts - General Education in English, Humanities, Social Sciences, Mathematics, & Natural Sciences

Palm Beach State College

Similar Profiles

CREATE PROFILE
DARSHE WILLIAMS