Shykemmia Herbert
Humble,TX
Summary
Organized Patient Service Representative with 5 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Patient Customer Service Representative
LabCorp
Houston, TX
10.2021 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information .
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved patient satisfaction by providing exceptional customer service during check in- and check out processes.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Medical Appointment Scheduler
Modivcare
Houston, TX
06.2018 - 09.2021
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Maintained a comprehensive understanding of company policies and procedures order to effectively communicate them to clients during the scheduling process.
Education
Booker T Washington High School
Houston, TX06.2019
Skills
- Data Entry Proficiency
- Computer satisfaction
- Documentation
- CRM software
- Empathy and compassion
- Patient Confidentiality
- Medical billing knowledge
- Follow-Up skills
- Medical Terminology Knowledge
- Insurance Verification
- Patient education
- Payment posting
- Patient Account Management
Timeline
Patient Customer Service Representative
LabCorp
10.2021 - 12.2023
Medical Appointment Scheduler
Modivcare
06.2018 - 09.2021
Booker T Washington High School