Dionne Jelks
West Palm Beach,FL
Summary
Results-driven professional with a proven track record in developing and executing strategies that enhance organizational efficiency. Expertise in leveraging data analysis to identify and capitalize on improvement opportunities, coupled with strong analytical skills and a commitment to implementing effective HR policies and procedures. Eager to embrace a full-time role that presents professional challenges while utilizing exceptional interpersonal, time management, and problem-solving abilities to achieve team objectives.
Overview
27
27
years of professional experience
Work History
Admissions Representative
South University
Pittsburgh, PA
11.2024 - Current
- Facilitated student enrollment processes, ensuring compliance with university admission policies.
- Provided accurate information regarding academic programs and financial aid options to prospective students.
- Conducted outreach initiatives to engage potential applicants through various communication channels.
- Maximized resources by effectively utilizing CRM software to track communication efforts with potential applicants throughout their decision-making process.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Continuously improved personal knowledge of academic programs offered at our institution, ensuring accurate representation of program details during interactions with prospective students.
- Supported students through admissions process by answering questions and assisting with forms.
- Informed prospective students of financial aid options available at our institution and provided guidance on the application process.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Fostered supportive environment for new students, easing their transition into college life.
- Responded to inquiries from prospective students and parents, improving overall satisfaction with the admissions process.
- Conducted interviews with potential students, evaluating their compatibility with program requirements.
- Maintained up-to-date knowledge of admission criteria and program offerings, ensuring accurate information was provided.
Human Resources Specialist
Adopt-A-Family
Lake Worth, FL
03.2023 - 03.2024
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Collaborated with hiring managers to execute recruitment initiatives to find qualified candidates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Conduct phone screenings to assess applicant's relevant knowledge, skills, and experience.
- Brief job applicants regarding responsibilities, benefits, and schedules to provide information regarding job specifications.
- Manage bi-weekly payroll processing to compensate 85 employees.
- Manage employee benefits payables, assigning proper GL codes, and maintaining insurance allocations schedules.
- Reconcile monthly invoices and submit requisitions for medical, dental, vision, life/ disability, and supplemental insurance plans.
- Review billing discrepancies and approve payments for prior to payment for fingerprinting and job advertisements.
- Screen applicant's resumes for required credentials and skills.
- Worked on special HR projects to promote and enhance services offered.
- Maintain personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Assist with employee engagement events, onsite trainings, and staff meetings.
Florida Career College, Registrar
04.2022 - 07.2022
- Develop and implement systems to ensure integrity, accuracy, and security of academic records of current and former students
- Interpret academic rules and regulations; monitor academic progress, coordinate student status
- Manage transcript, certification, and degree audit system of students for graduation/graduation clearance
- Evaluate transfer credit from outside institutions to determine transfer status
- Facilitate IEC transfer process for new students
- Provide special program certifications
- Compile statistical information and prepare reports
- Coordinate student grade petition process, responds to inquiries concerning academic performance, and resolve problems regarding management of student records
- Assist with implementation of academic policy and procedures
- Comply with all Federal, State, accreditation, and institutional policies and procedures
- Accurately recording student attendance
- Post daily externship hours
- Post grades, test scores, final grades
- Perform grade changes
- Process student status changes
- Enter entrance test scores for new students
- Partner with DOE to prepare 5-day assessment forms
- Create and maintain up-to-date course schedules
- Schedule term classes
- Greet scheduled visitors to the education department
- Monitor and maintain program and session seat availability
- Distribute progress reports to students
- Other duties as assigned
Statistical Analyst
Palm Beach County School District – M & PO
03.2011 - 04.2022
- Developed comprehensive spreadsheet and database templates for accumulating, formatting, and organizing program data and presented findings to management
- Process and track orders for multiple commodities so repairs are done effectively and efficiently
- Create requisitions for purchase orders in excess of $500,000 to ensure funding for repairs
- Monitor purchase orders to ensure funding is available
- Acquire additional procurement funding based on commodity needs
- Develop and maintain rapport with vendors
- Coordinate with technicians to schedule receipt of materials
- Remain up to date on District awarded bid contracts to ensure compliance with the contractual agreement
- Serve as liaison for District approved vendors and technicians to obtain competitive pricing and maximize productivity
- Maintain records both manually and electronically for audit purposes
- Process vendor invoices to ensure timely payment
Statistical Analyst
Palm Beach County School District, PO, HR
07.2009 - 03.2011
- Process and maintain records on Workers Compensation (W/C) cases for 600 employees
- Remain up to date on current W/C guidelines per district policy
- Served as a liaison between F.A
- Richard & Associates (FARA) and employees
- Devise and maintain reports providing statistical data on Workers Compensation cases
- Inform employees of Workers Compensation guidelines, status and available work options
- Notify supervisors of employee W/C status
- Coordinate work assignments for employees on light duty per doctor’s orders
- Structure and implement W/C training to implement safe work conditions
- Process and maintain records for leave of absences (LOA) for 600 employees
- Devise and maintain reports providing statistical data on leave of absences
- Remain up to date on current leave options per district policy
- Educate M & PO employees on leave options, status, and guidelines
- Notify supervisors of employees’ leave status
- Compose statistical reports for W/C and LOA
- Compose quarterly articles on WC & LOA
- Interview panelist for M & PO Summer Internship Program
Executive Secretary
Inlet Grove High Schol
10.2007 - 11.2008
- Handled scheduling for executive's calendar and prepared meeting agenda and materials
- Developed and implemented office policies and procedures to facilitate smooth workflow
- Oversaw execution of school organization and program policies
- Supervise clerical staff to ensure adequate coverage and productive workflow
- Implement policy and procedures for clerical staff
- Propose recommendations to improve overall work methods and procedures
- Onboarding new employees
- Formulate and maintain sensitive documents
- Create classroom coverage schedule
- Maintain school website
- Assist with payroll & accounting
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Promoted team productivity by keeping supplies organized and well-stocked
Human Resources Certification Analyst
Palm Beach County School District
09.2000 - 09.2007
- Served as a liaison between the Department of Education and P.B.C teachers
- Review potential educators’ files to verify eligibility for employment
- Advise current and prospective educators with obtaining and maintaining certification
- Evaluate transcripts to determine eligibility for teacher certification
- Create and implement a process to confirm eligibility for employment with P.B.C Charter schools
- Establish a system to ensure continued compliance for P.B.C Charter school educators
- Maintain documentation for fingerprint database for new educators
- Process teacher certification renewal applications
- Plan and coordinate weekly certification information sessions
Human Resources Representative
Palm Beach County School District, Personnel
11.1998 - 09.2000
- Provide customer service for applicants
- Review employment applications for accuracy and completion
- Advise prospective employees of application status
- Administer typing test
- Assist with new employee orientation
- Create new employee personnel files
- Update Human Resource Information System (HRIS) records
- Interview panelists for candidates across multiple roles
Education
BA - Business Administration
American Intercontinental University
Schaumburg, IL07-2018
Skills
- Research and analysis
- Effective problem resolution
- Excellent interpersonal skills
- Strong office management/organizational skills
- Public speaking
- Training development
- Wages and salary
SKILLS & CERTIFICATIONS
- Pre-Employment Screening
- Recruitment
- Student recruiting
- Academic advice and counseling
- Student motivation
- Lean Six Sigma Yellow Belt Certified
- Microsoft Outlook, Word, Excel & PowerPoint, Google Drive, PeopleSoft, Transcript, Paylocity, Creatio & CampusNexus
Timeline
Admissions Representative
South University
11.2024 - Current
Human Resources Specialist
Adopt-A-Family
03.2023 - 03.2024
Florida Career College, Registrar
04.2022 - 07.2022
Statistical Analyst
Palm Beach County School District – M & PO
03.2011 - 04.2022
Statistical Analyst
Palm Beach County School District, PO, HR
07.2009 - 03.2011
Executive Secretary
Inlet Grove High Schol
10.2007 - 11.2008
Human Resources Certification Analyst
Palm Beach County School District
09.2000 - 09.2007
Human Resources Representative
Palm Beach County School District, Personnel
11.1998 - 09.2000
BA - Business Administration
American Intercontinental University