Detail-oriented Customer Service Representative with a proven track record in data entry and process improvement. Committed to enhancing service delivery and client satisfaction through active listening and critical thinking.
Work History
Customer Service Representative
4 Years 11 Months
Alorica | 09.2021 - 08.2026
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Customer Service Representative
3 Years 7 Months
Saint Frances Hospital | 10.2017 - 05.2021
Checked in patients in for radiology appointments
Upload radiology discs to computer
Burn radiology discs for patients
Take payments from patients
Make appointments
Take mail to mailroom daily
Supervisor
10 Years 4 Months
Realations Group Home | 02.2007 - 06.2017
Oversaw daily operations to ensure compliance with regulatory standards and best practices.
Trained and mentored staff on effective caregiving techniques and crisis management strategies.
Developed individualized care plans in collaboration with multidisciplinary teams for resident support.
Implemented process improvements that enhanced service delivery and resident satisfaction.
Made doctors' appointments for 32 children and took them to appointments
Was the teacher for homeschool children
Cooked
Billing for group home
Typed treatment plans for therapists
Enrolled children into public schools
Managed behaviors of children
Decorated for all holiday parties
Worked directly under Director
Took care of all children's needs
Gave children medication
Education
Associate of Science - Human Services
Tulsa Community College | Tulsa, OK | 05-2015
I am currently working on finishing my Bachelors Degree with twelve classes left for completion.