Professional Summary
Overview
Work History
Education
Skills
Timeline

Dionne Barclow

Alorica
Tulsa,OK
20
years of professional experience

Detail-oriented Customer Service Representative with a proven track record in data entry and process improvement. Committed to enhancing service delivery and client satisfaction through active listening and critical thinking.

Work History

Customer Service Representative

4 Years 11 Months
Alorica | 09.2021 - 08.2026
  • Moderate Videos
  • Remove any harmful videos from platform
  • Remove any videos that are inappropriate from platform
  • Keep queue cleared out

Customer Service Representative

3 Years 7 Months
Saint Frances Hospital | 10.2017 - 05.2021
  • Checked in patients in for radiology appointments
  • Upload radiology discs to computer
  • Burn radiology discs for patients
  • Take payments from patients
  • Make appointments
  • Take mail to mailroom daily

Supervisor

10 Years 4 Months
Realations Group Home | 02.2007 - 06.2017
  • Oversaw daily operations to ensure compliance with regulatory standards and best practices.
  • Trained and mentored staff on effective caregiving techniques and crisis management strategies.
  • Developed individualized care plans in collaboration with multidisciplinary teams for resident support.
  • Implemented process improvements that enhanced service delivery and resident satisfaction.
  • Made doctors' appointments for 32 children and took them to appointments
  • Was the teacher for homeschool children
  • Cooked
  • Billing for group home
  • Typed treatment plans for therapists
  • Enrolled children into public schools
  • Managed behaviors of children
  • Decorated for all holiday parties
  • Worked directly under Director
  • Took care of all children's needs
  • Gave children medication

Education

Associate of Science - Human Services

Tulsa Community College | Tulsa, OK | 05-2015

I am currently working on finishing my Bachelors Degree with twelve classes left for completion.

Skills

Customer service
Active listening
Critical thinking
Data entry

Timeline

Customer Service Representative

Alorica
09.2021 - 08.2026Read More

Customer Service Representative

Saint Frances Hospital
10.2017 - 05.2021Read More

Supervisor

Realations Group Home
02.2007 - 06.2017Read More

Tulsa Community College

Associate of Science from Human Services
Read More
Dionne Barclow