Dionne Muse

• Conducted daily checks of 4-refrigerators and 2-freezers to verify proper food storage, container labeling and surface cleaning.
• Scheduled and received food and beverage deliveries, 2 times week, while adhering to food cost and budget.
• Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. Mandatory training once month.
• Developed kitchen staff through training, disciplinary action and performance reviews done every 6 months with raises on based on proformance once year.
• Identified team weak points and implemented corrective actions to resolve concerns.

Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.

• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Motivated staff to perform at peak efficiency and quality.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Purchased food and cultivated strong vendor relationships.

• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Booked appointments, answered phones, greeted clients, handled payments

Maintained over 100+ client treatment records and designed long-term care programs for return customers.

• Researched latest trends in hair and makeup to stay updated on color, style and technique.
• Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Grew sales by 25% with great work ethic, individualized beauty care plans and positive attitude.
• Built strong and lasting rapport with clients 100% retention, through consistent delivery of requested services and exceptional results.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Consistently received positive performance reviews from guests.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Maintained 100% return customers through precise cutting, coloring and styling of clients' hair.
• Sanitized and organized station and tools by using proper ratio of sanitizer to water and change it frequently.
• Kept detailed records of customer information and services provided to increase return customers.
• Performed manicures, pedicures, paraffin wax treatments and full nail sets.
• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
• Styled hair, makeup and nails for customers for special events and occasions.

Worked closely with manager to provide effective assistance for specific aspects of business operation.

• Assisted manager in all aspects of business operations.
• Managed and completed paperwork and overall office administration operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Communicated proactively with 4 different supervisors, immediately explained issues and teamed on appropriate solutions.
• Worked closely with 30+ coworkers to strategically plan for company growth..
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.