Dionne Sumner
Miami
Summary
National Accounts Coordinator with 17+ years of experience supporting high-volume accounts, managing order processing, coordinating ocean shipments, and ensuring accurate documentation for dry and frozen cargo. Strong background in customer communication, inventory monitoring, export compliance, and cross-functional coordination with carriers, warehouse teams, and internal departments. Known for accuracy, reliability, and fast issue resolution in fast-paced distribution environments.
Overview
21
21
years of professional experience
Work History
Lead Export Coordinator
Cargo International Consolidators Inc.
Doral, FL
01.2018 - Current
- Manage order entry, shipment creation, tracking, and fulfillment for national accounts.
- Coordinate with carriers, warehouse teams, and internal departments to ensure accurate routing and on-time delivery.
- Maintain detailed records of invoices, shipment details, product specifications, and customer requirements.
- Prepare weekly inventory reports, shipment status updates, and customer performance metrics.
- Resolve customer inquiries with urgency and professionalism, ensuring strong account retention.
- Ensure compliance with U.S. Customs regulations, ACE/AES filings, and carrier documentation standards.
- Oversee FCL/LCL shipments from booking through final delivery.
Ocean Logistics Supervisor
Ansa-McAL US
Doral, FL
11.2014 - 03.2018
- Served as primary liaison for national and Caribbean accounts, ensuring accurate order processing and timely fulfillment.
- Supervised a team of 3 employees and developed SOPs to improve workflow efficiency and documentation accuracy.
- Managed order entry, shipment bookings, customer communication, and carrier coordination.
- Maintained detailed records of pricing, product specifications, and customer requirements.
- Coordinated with LTL carriers and steamship lines to ensure on-time delivery.
- Prepared shipment logs, performance reports, and customer updates.
- Resolved customer issues, claims, and service inquiries with urgency.
Air/Ocean Export Coordinator
Trans Caribbean Cargo International
Miami, FL
08.2009 - 11.2014
- Managed air and ocean shipments for key accounts from order entry through final delivery.
- Entered orders, created bookings, tracked shipments, and maintained accurate documentation.
- Analyzed transportation requests to determine cost-effective routing options.
- Monitored deliveries, maintained shipment logs, and ensured customer satisfaction.
- Supported account managers with administrative tasks, reporting, and customer communication.
Auditor
ZIM Integrated Shipping Services
Kingston, Jamaica
09.2005 - 04.2009
- Audited agent accounts (Aruba, Curaçao, Cuba) to ensure financial accuracy.
- Posted accounts payable into Citrix system and maintained financial records.
- Prepared monthly financial reports and reconciliations.
- Provided strong customer service through timely communication and issue resolution.
Education
Diploma - Computer Studies
Individual Systems Ltd. Education Center
Kingston, JamaicaHigh School Diploma - undefined
Lindsey Hopkins Technical Education Center
Miami, FL01.2012
Diploma - Accounting & Financial Management
University College of the Caribbean
Kingston, Jamaica01.2006
Skills
- National Account Support
- Order Processing & Tracking
- Customer Communication
- Ocean & Cold-Chain Logistics
- Inventory Monitoring
- Reporting & Data Analysis
- Cross-Functional Coordination
- Export Documentation (ACE/AES)
- FCL/LCL Consolidations
- Problem Resolution
- Multi-Tasking
Timeline
Lead Export Coordinator
Cargo International Consolidators Inc.
01.2018 - Current
Ocean Logistics Supervisor
Ansa-McAL US
11.2014 - 03.2018
Air/Ocean Export Coordinator
Trans Caribbean Cargo International
08.2009 - 11.2014
Auditor
ZIM Integrated Shipping Services
09.2005 - 04.2009
Diploma - Accounting & Financial Management
University College of the Caribbean
High School Diploma - undefined
Lindsey Hopkins Technical Education Center
Diploma - Computer Studies
Individual Systems Ltd. Education Center