DIONTE HICKMAN
LOUISVILLE
Summary
Results-driven case manager with proven skills in care coordination, client advocacy, and relationship building. Demonstrated ability to enhance client outcomes through effective treatment strategies and ongoing progress monitoring.
Compassionate professional specializing in case management and client advocacy. Skilled in problem-solving and critical thinking, with a track record of coordinating tailored care plans and fostering collaboration among interdisciplinary teams to optimize client support.
Overview
5
5
years of professional experience
Work History
Case Manager
Gathering Club
Louisville, KY
05.2024 - Current
- Coordinated care plans for clients, ensuring alignment with individual needs and organizational policies.
- Conducted comprehensive assessments to evaluate client eligibility for services and support programs.
- Collaborated with interdisciplinary teams to develop effective treatment strategies for diverse populations.
- Monitored client progress, adjusting care plans as necessary to optimize outcomes and address challenges.
- Facilitated communication between clients, families, and service providers to enhance support systems.
- Implemented process improvements that increased efficiency in case handling and resource allocation.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Family Home Provider
My Care Family Supports
Louisville, KY
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma - Business
Pikeville University
Pikeville, KY05-2020
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Active listening
- Documentation and reporting
- Decision-making
- Conflict resolution
- Positive attitude
- Relationship building
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Records management
- Data entry and analysis
- Crisis intervention
Languages
English
Full Professional
Timeline
Case Manager
Gathering Club
05.2024 - Current
Family Home Provider
My Care Family Supports
09.2020 - Current
High School Diploma - Business
Pikeville University