Dionysian Joy
Knoxville,TN
Summary
Behavioral health care coordinator with experience guiding patients through intake, admission, discharge planning, and follow-up support. Known for accurate documentation, calm communication with families and clinical teams, and steady crisis support across behavioral health and community settings.
Overview
18
18
years of professional experience
Work History
Outpatient Navigator/Care Coordinator
East Tennessee Behavioral Health
Knoxville, TN
10.2025 - Current
- Provided compassionate support during crises, transitions, and ongoing care coordination to foster patient trust and engagement.
- Clarified care plans and service options for patients and family members to enhance understanding and compliance.
- Communicated with clinical teams to address barriers to treatment access.
- Actively listened to clients in order to identify their needs and provide effective solutions.
- Collaborated with other professionals such as social workers, case managers, medical staff to coordinate care for clients.
- Supported discharge planning with aftercare instructions and follow-up appointments.
- Documented patient needs, contacts, and service updates in behavioral health records to ensure continuity of care.
- Guided behavioral health patients through East Tennessee intake and admission steps.
- Trained new team members on navigational duties, monitored performance and provided ongoing support and mentoring.
- Provided crisis intervention support by utilizing de-escalation techniques and offering emotional support.
Receptionist
East Tennessee Behavioral Health
Knoxville, TN
03.2025 - 10.2025
- Greeted patients and visitors at behavioral health reception desk with calm professionalism.
- Answered multi-line phones and routed calls to nursing, admissions, and clinical staff.
- Collected patient information for intake and admission paperwork.
- Maintained confidentiality while handling sensitive behavioral health documents and conversations.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Supported admissions staff with forms, records, and daily reception workflows.
- Processed incoming mail, deliveries, and front office correspondence.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Home Based Caseworker
Ireland Home Based Services
Indianapolis, IN
03.2018 - 10.2023
- Increased family protective factors to enable reunification with a 68% success rate.
- Assessed the client's safety needs and developed and implemented safety plans.
- Documented behavioral changes in daily and monthly reports to inform case management decisions.
- Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
- Collaborated with community partners and family support to provide needed resources.
- Provided crisis intervention by responding to urgent requests from clients and referral sources to address immediate needs.
- Ensured clients arrived safely at scheduled appointments and visitations. and children to and from visitation and community appointments.
- Assisted clients with job searches, budgeting, parenting skills, and housing resources.
- Followed strict policies and procedures to maintain client confidentiality and keep data private.
Correctional Officer
Indiana Women's Prison
09.2008 - 10.2017
- Maintained safety and security on a unit of up to eighty incarcerated individuals.
- Assessed needs and resolved conflicts through direct interaction with incarcerated individuals, fostering a safer environment.
- Responded to high-risk situations using crisis response, de-escalation skills and first aid.
- Conducted thorough searches of offenders for contraband during facility operations. during movement, visits, and facility operations.
- Recorded incidents, violations, and shift activities in correctional reports to maintain accurate records and support facility operations.
- Escorted offenders to programs, medical care, and work assignments.
- Enforced prison rules and corrected inmate behavior through firm communication.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Monitored video surveillance systems to ensure safety and security of prisoners and staff throughout the correctional facility.
Education
BA - Interdisciplinary Studies
California Institute of Integral Studies
San Francisco, CA05-2008
High School Diploma -
Broad Ripple High School
Indianapolis, IN01-1996
Skills
- Intake management
- Admission processes
- Discharge management
- Care management
- Patient support
- Crisis management
- Behavioral health
- Medical Terminology
- Policy implementation
- Case records
- Issue resolution
- Problem resolution
- Conflict management
- Teamwork
- Interpersonal Communication
- Listening techniques
- Cultural Sensitivity
- Professional interaction
Personal Information
Title: HEALTHCARE SUPPORT
Timeline
Outpatient Navigator/Care Coordinator
East Tennessee Behavioral Health
10.2025 - Current
Receptionist
East Tennessee Behavioral Health
03.2025 - 10.2025
Home Based Caseworker
Ireland Home Based Services
03.2018 - 10.2023
Correctional Officer
Indiana Women's Prison
09.2008 - 10.2017
BA - Interdisciplinary Studies
California Institute of Integral Studies
High School Diploma -
Broad Ripple High School