Dipen Shah
Ahmedabad
Summary
Dynamic leader with a proven track record at Car Box, adept in mechanical troubleshooting and elevating customer satisfaction. Excelled in small business operations, streamlining processes for efficiency and fostering strong client relationships. Skilled in workload management and equipment troubleshooting, significantly enhancing team productivity and operational excellence.
Overview
5
5
years of professional experience
Work History
Owner
Car Box (Car Detailing Studio)
01.2018 - 04.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established strong customer relationships through excellent communication and attentive service.
- Skilled at working independently and collaboratively in a team environment.
Mechanical Technician
Car Box
01.2018 - 03.2020
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
Team Leader Manager
BPO
09.2020 - 06.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Education
B.com - Accounting And Finance
Gujarat University
Ahmedabad07-2013
Skills
- Customer focus
- Small business operations
- Mechanical troubleshooting
- Workload management
- Client service
- Equipment troubleshooting
Timeline
Team Leader Manager
BPO
09.2020 - 06.2023
Owner
Car Box (Car Detailing Studio)
01.2018 - 04.2020
Mechanical Technician
Car Box
01.2018 - 03.2020
B.com - Accounting And Finance
Gujarat University
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