Emily B. Nolan

• Maintained customer relationships and retention through direct, honest communication and commitment to do right thing for customers.
• Founded property management business, growing from four cabins to 24 cabins in six months.
• Keeping quality standards high while providing requested services on time.
• Problem solving, last-minute schedule changes, or having to coordinate with other vendors to keep schedule and service time on track
• Kept accurate records on owners and all cabins. This included the owner's contact and payment method, cabin address, number of bedrooms/bathrooms, square footage, and any other relevant and required information.
• Managed day-to-day operations that included invoicing, payment processing, scheduling cleanings, preventive maintenance and regular maintenance calls.

• Assisted line leader with understanding Lean Six Sigma process and how to implement those procedures.
• Implemented process improvement through DMAIC methodology. Was able to decrease downtime and increase productivity enough that it saved thousands of dollars each year.
• Collaborated with multiple departments to establish good working relationships that encouraged teamwork and communication.

Earned certification for Public Bookkeeper.

GPA: 3.58

• Dean's List 2005
• Relevant Coursework: Communication 101 & Business law
• Professional Development: Advanced formulas and functions for sheets, Communicating with diplomacy and tact, and Critical thinking and problem solving.